Free HD Access for EXISTING customers

[rise&demise]

I called for free HD and was told that offer is only available to existing customers of 12 months or more. Rep told me that I would be eligible Aug 15. She told me to call back at that time and I would get free HD. Said she noted the discussion in the "comments" section of my account.

 

[Jimbo]

I called for free HD and was told that offer is only available to existing customers of 12 months or more. Rep told me that I would be eligible Aug 15. She told me to call back at that time and I would get free HD. Said she noted the discussion in the "comments" section of my account.

Cool, so next month you get Free HD !

 

[stonecold]

Free HD for 6/12 months are normal rention offers

24 is for people who compaln about free hd for life.

 

[Jimbo]

Free HD for 6/12 months are normal rention offers

24 is for people who compaln about free hd for life.

Hey now .....
I didn't complain about it, I just asked .

 

[petsheep]

I have an MDU account. No luck with free HD till we negotiate a new plan with our MDU provider... luckily I'm on the committee ;-)

 

[Lkr]

is 7AM est a good time to call for discounts?

 

[Jimbo]

is 7AM est a good time to call for discounts?

On Mondays, would be probably your BEST time to call, 7am all the better.

 

[Lkr]

what difference does monday really make?
which number should I use?

 

[Lkr]

first guy told me that it was only available to new subs. I guess its roulette time

 

[Lkr]

Angie wants a 24 month programming commitment for free HD. Will the third time be the charm? :\

 

[Lkr]

wahoo a quadruple post!!

was told free hd is only for new customers

was told I already have early bird renewal price which is the best offer. three calls and no one is budging.

what should I ask for now? I am at a loss, didn't realize it would be so difficult

 

[brainguy]

Have been on AutoPay since Day 1 ... called and Free HD was added to my account for 24 months. The entire process took about 5 mts. Thanks to this thread and the posters!

 

[cbh]

I just called in and was successful on the first try asking for free HD promotion. I was first offered free three months of starz, showtime, and HD extra but I declined each of them as I wouldn't really use them. Finally after that, she said that she saw that I was eligible for the Free HD for 24 months.

 

[Lkr]

need help from Jimbo or someone. What should I call and ask for? I'm sick of being bounced around and then them not knowing what I'm talking about.

 

[scoop8]

I called in conjuntion with my annual "ST" call, and received the 2-Yr free HD. I've been on Autopay for several years. (rev'd HD on 1st call attempt)

 

[Jimbo]

need help from Jimbo or someone. What should I call and ask for? I'm sick of being bounced around and then them not knowing what I'm talking about.

When I called, I told them that I had heard that others were getting HD for Free for 2 years .... I'm sure they checked my standings with them, came back and said if I was OK with going to AutoPay, they could do it.
I told them that I already have paid them for the year and that should be sufficient, they didn't agree, so I gave them a CC that I don't use much . I was informed that the CC will not be billed as I all ready have the money in thier account and not to worry about it.

So far so good.

 

[kalin21]

have anyone received their first credit yet? I called last month and they say on this bill the credit will appear..I just checked my statement today and I am not receiving the credit :rant:

 

[Jimbo]

have anyone received their first credit yet? I called last month and they say on this bill the credit will appear..I just checked my statement today and I am not receiving the credit :rant:

Mine showed up on my Online account, I just went to the D* website and logged in to my billing.

 

[johns70]

I received my first bill in the mail today since I requested the HD free for 24 months deal.

One line says - PLUS HD DVR -10.00
24 Months Free HD Access

 

[Rey]

have anyone received their first credit yet? I called last month and they say on this bill the credit will appear..I just checked my statement today and I am not receiving the credit :rant:

i got my credit the same day i called