If you are wanting to upgrade or if you did not qualify for an upgrade recently you may want try again soon. Here is a notice from Dish:
?
Please be aware that we are re-qualifying our existing customer database the evening of October 29th, 2013. It is possible that if a customer is qualified by 10/29, but is not installed until 10/30, their eligibility for offers may change. Please be sure that if you qualify your customer on or before 10/29, you also install that customer no later than 10/29 to avoid any problems. Customers not installed by 10/29 will need to be re-qualified through the Existing Customer Qualification Tool in Axiom.
?
Please be aware that we are re-qualifying our existing customer database the evening of October 29th, 2013. It is possible that if a customer is qualified by 10/29, but is not installed until 10/30, their eligibility for offers may change. Please be sure that if you qualify your customer on or before 10/29, you also install that customer no later than 10/29 to avoid any problems. Customers not installed by 10/29 will need to be re-qualified through the Existing Customer Qualification Tool in Axiom.