That's my point, they want it both ways, they want to be an installer without providing the service, cable does it, dtv does not. They went on the "cheap" for whateever reason. They screw the installers with whatever system they set up which in turn screws the customer like which in turn will only screw DTV in the long run, not the short run, and that is about to be soon IMO due to the rising number of people I run into with serious problems who are cancelling. remember, for everyone of me, and there have been others on here, angry enough to write about this, how many others also exist. I really love their product, it is the best IMO by far. Not once on here posting have I said anything but. I don't lame the guy that shows up at my door who is not either trained to do it right (I think he is) or compensated fairly to do it (which is what I suspect based on what they have told me), whatever it is it is screwed up. based on my expereince in corporate America I recognize corporate speak when I hear it and that's what I hear when I call DTV. Anyone who moves you from call center to call center and wont give you their last names and won't answer questions and is depserate for you to enter into long term service agreements for 100 bucks of free stuff is a company that is shady, in trouble or something is wrong, count on it. And I don;t mean the installer. In this case I don;t think it's the product, I think it's their service/delivery system consting them a ton of buss. and goodwill and instead of fixing it they are just compounding the problem, it's common with large entities like the gov't. and bigger corporations.