Here is my responce, which is the same "line of bull" or responce, that my manager gave to this customer when they called on the phone....
First of all, Please download a current copy of our rebate form which can be found here...
http://www.satelliteguys.us/metro25/dishstoresite/rebateform.pdf
There is 4 rebate options on this form...
#1 $25 CASH BACK. Customer Subscribes to DISH Family, signed up with a Club DISH Card, or did not sign a 24 Month commitment with DISH Network.
#2 Customer Subscribes to a minimum basic programming package of Americas Top
120 or above, signed a 24 Month commitment with DISH Network and signed up for Credit Card Auto-pay on the day the initial order was placed.
#3 $75 CASH BACK. Customer Subscribes to Minimum basic programming of Americas Top 120 with a Digital Video Recorder, signed a 24 Month commitment with DISH Network and signed up for Credit Card Auto-pay on the day the initial order was placed.
#4 $25 HD Platinum Pack Bonus. Customer Subscribes to the HD Platinum package
The way it works is your rebate is either $25, $50 or $75. If you get the HD Bonus package you then get an additional $25 back for up to $100 in savings.
THE WHOLE ISSUE HERE IS THAT THIS PERSON USED A CLUB DISH CARD WHEN THEY SIGNED UP
It says right on the rebate form that the rebate is $25 if you use a Club DISH Card when you sign up.
In addition it also states this on this page on our website...
DISH Network Satellite TV - Frequently Asked Questions FAQs
As far as im concerned this is clear as day, it says it on the website, it says it on the rebate form, and they decided to use a Club Dish card anyways.