What a shock I received tonight when I called NPS to renew. I was not happy to go back to them last year, but we had a Superbowl emergency (I forgot to renew before my sub with SPS expired the day before the SB) , and I had to go back to NPS. I didn't want to because they tired to cheat us out of a rebate the year before. This past year with their service has been uneventful until I called them tonight.
I spoke with a woman that told me that she could not renew my annual sub with them, but I could get a sub for less time. The reason that she gave me was that Motorola was getting out of the CBand business. Period. We were welcome to renew for less than a year, but if Motorola stopped providing CBand (whatever it is they do) then we would lose our money, BUT WAIT!!!!! There is hope! If I decide to switch to small dish now, then we could get FREE two room installation AND activation!!! Along with that we could choose to receive 220 channels for $15.00 per month off the regular price for an entire year. We could actually receive a refund for the one month of service of our Abs. Dig. pack. She said that right after saying that our remaining month of CBand would be free.
My experience with NPS is that they don't refund anything, even when promised and in writing, without me losing a LOT of time, effort, and teeth.
Did I forget to mention the free DVR? There was also an insurance soft sell. She was smooth, I must say. She told me that if I didn't call back by tomorrow and accept the offer that I would be out the one month free CBand service, which I guess would be the supposed refund of our remaining one month. No, she did not say that it would be credited to our new small dish bill. She said refund.
Bless her heart. She was sure to let me know that they in no way were trying to pressure us into purchasing a small dish system. She was so kind as to be honest that they had NO CLUE when Motorola would pull the plug. It could be tomorrow. I could be six months from now. Awww. Not a clue. She was so thoughtful of me to let me know that they couldn't refund my money because they couldnt' promise me anything.
OH! And didn't I know that CBand was more expensive for me than the small dish?
Yep. No more CBand for anyone anywhere.
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Mike Mountford does come across as someone that is not completely on the up and up. If it is not him, then his employees are grossly misrepresenting NPS. You know: The company that he is ultimately responsible for.
Mr. M, this thumb is for you: :up , and no, it is not to give you a thumbs up.