Dishstore.net & Technical Support/Equipment Protection

[dtpaul]

I'm new to SatelliteGuys, and figured this is as good a place as any to ask my question..

I've spoke to a Dish Network rep and they indicated that purchasing service through a retailer limits the technical support and equipment protection I get. e.g. If my DVR/satellite dish die after the free 6 months of DishHOME Protection Plan, I would have to purchase replacement hardware. (In contrast, Dish Network would only charge me shipping.) They also indicated that purchasing through a retailer means I will not have 24/7 technical support.

Does anyone know if these claims are true? Have you contacted Dishstore.net for technical support/equipment replacement? Have you had a technician come out? What was your experience and what were your charged?

Thanks!

 

[mike123abc]

It is all the same. Dishstore.net uses Dish network to do the installs. You have a 1 year warranty with your new equipment. Then you can get the service plan at $6/month or just wait until you need something fixed and add the plan then.

 

[Scherrman]

Usually if your receiver fails it will be replaced as long as it is leased. Does not matter if you signed up with a retailer or Dish directly. Retailers may not be available 24/7 but Dish is. You can get your Dish from a retailer and call Dish for technical help at night.

In almost all areas it is a better idea to sign up with a retailer because they can give you better customer support.

 

[Bob Haller]

Wonder if the E beancounters have created a new policy to get more sales direct? saving commisions and residuals......

 

[sethwell]

In almost all areas it is a better idea to sign up with a retailer because they can give you better customer support.

plus your dealer might even give you his number and can have a tech there that day or the next, with calling dish direct it might take 3 days or more. i also recommend to add the insurance for 6 bucks/month. it is well worth it in my opinion.

 

[Bob Haller]

Dishstore is a class top rate operation...... you can depend on claude

 

[KAB]

Wonder if the E beancounters have created a new policy to get more sales direct? saving commisions and residuals......

Have to Hijack yet another thread, Bob? Did your post do anything remotely to answer the OP's question? H No! Just another unwarranted editorial.

 

[teh_duke]

plus your dealer might even give you his number and can have a tech there that day or the next, with calling dish direct it might take 3 days or more. i also recommend to add the insurance for 6 bucks/month. it is well worth it in my opinion.

Usually, Dish has been doing same day or next appointments...

 

[Bob Haller]

Have to Hijack yet another thread, Bob? Did your post do anything remotely to answer the OP's question? H No! Just another unwarranted editorial.

Its a serious issue if E has decided to grab sales from its dealers.

Note the direct sales person attempted to discourage the perspective sub from using a dealer where they would likely get better overall service!

Its one thing if its a single rep. But should be watched if it becomes a trend....

Perhaps E has decided they dont really need the dealers as much anymore....

dealers are hard working its a shame E has over the years made their life harder, and churn from subs upset costs dealers residual money

 

[dtpaul]

Thanks for your help! I spoke with Claude this afternoon and put in my order.

 

[Claude Greiner]

Thank You