Perhaps it's specific to those of us on the annual package. Unless I missed it, I haven't heard anyone with an annual package say they've been able to get this added successfully. Someone earlier said they were told by the CSR that the software wouldn't allow them to add the package unless they switched to monthly. Maybe that's the technical difficulty.
Its true on the annual accounts, they are locked until the period of time is done.
I sort of understand the reason why they do that. The reason for that is when you pay annually you get a discounted rate. Any changes and you would lose the discount.
Thats one of the drawbacks for locking in for a year unfortunately.
The thing is, they never told me this when I went to change my package. They just told me it was done and I did not know about the issue until I saw that my HD channels disappeared and never came back and then when I called in they said they had to remove the HD package. I am now in worse shape than what I was before unless I just do away with HD altogether. I did finally get them to give me credit for one month's of service to make up for it but I guess I will have to see if I really do see that credit. This has been such a hassle that I thought about just dropping HD altogether. If I do that then will they want their leased 722 back?
Do you know when???My plat was added w/o me calling or chat that was nice of Dish
My plat was added w/o me calling or chat that was nice of Dish
There is no more HD enabling fee, Dish dropped that a few months ago.
I added Platinum on Sunday they said it would be free
got my new bill dated August 5th and shows a charge of 10 dolllars for
Platinum.
When I added Platinum yesterday by deselecting HD and then selecting the new package that came up, after the first step it put a big red notice on the top of the page that if I don't have HD on my 622, I'll be charged a fee.
It may have said that but they can't charge it. Eastern arc is all mpeg 4 only so they can't charge those SD customers the HD fee because they can only use HD boxes. It may have said that but they won't charge it.Somebody needs to tell Dish that then.
When I added Platinum yesterday by deselecting HD and then selecting the new package that came up, after the first step it put a big red notice on the top of the page that if I don't have HD on my 622, I'll be charged a fee.