My inlaws have SuddenLink and it's the same way. There isn't even a rhyme or reason to the channel numbering...for instance, channel 24 would be the SD, and 224 would be the HD, but then higher up in the channel numbering the SD and HD channel numbers only differ by 50, and not always. Makes it nearly impossible for me to find the HD channel in the guide when I visit each year.Cable isn't like Dish and Directv. The HD channels have different channel numbers than the SD channels. If they want to go directly to the HD channel instead of doing what you are talking about they need to learn the HD channel numbers. I used to go over to my parents house when they had charter and find them watching the SD channel instead of HD even though they had an HD DVR. Dish was very smart to use the same numbers for HD and make it default to the HD channel.