Scott Greczkowski said:
Same here Scott..very frustrating. I sent this message:
"I’m aware that the Voom HD channels are being down-converted to 1280x1080i. As a long-time subscriber to the HD pack and recently Voom, I’d like to explain why this is not acceptable.
High-Definition content should be exactly that—HIGH DEFINITION. As the customer, I am subscribing to HD programming and expect to get what I’m paying for--full resolution HD video, which is 1920x1080 and NOT 1280x1080i. I can see a difference in quality, and this down-conversion contradicts the statement that these channels are indeed High Definition.
I’ve heard the argument that you try to find a balance between adding content vs using bandwidth to maintain quality. For the average consumer with SD and 27” TVs, this kind of technical compromise is likely not too noticeable or not a great concern—they just want more channels. However, This is NOT a valid argument in the case of HD because, simply put, the basic and primary expectation is to receive High Definition video.
Look at it from the customer perspective. A typical SD customer would be enraged if you converted 80% of your channels to black-and-white just so you could save some bandwidth and add more programming, would they not? They will notice that change and it is unacceptable. HD customers expect HD video, not a down-converted compromise.
Yes, we want more content, but If Dish Network is not interested in prioritizing its bandwidth to correctly display HD content, then it should not ADD additional HD channels until the bandwidth is available to offer it CORRECTLY at full resolution to the consumer.
I do hope this message is being heard and understood. SD customers and HD customers are different and need to be treated as such. Otherwise, you will lose the HD viewers…and remember, there are more and more of ‘us’ every day.
Thank you for your time."
