Dish India Support

[bkushner]

Since when did Dish start subbing out their support to India? Called tonight 3 times and all 3 times got the Indian accent and couldn't understand anything. Ask for US Support and was told that ALL support is coming out of India.

Brian

 

[Mr Tony]

I just called last Sunday to add a receiver for my Grandma. Got some honkey chick here in the states

Did you press the button for "tech support?"

 

[bkushner]

I just called last Sunday to add a receiver for my Grandma. Got some honkey chick here in the states

Did you press the button for "tech support?"

No and I figured out to ask for tech to get a US rep...

 

[Mr Tony]

so you were able to get a tech that doesnt speak like Apu from the Simpsons then?

 

[KE4EST]

If Im installing and have to talk to someone, mostly not now, but if I do and I get one like that, I do my best to get through it. However if it gets bad I just hang up and call again......hasn't happened in a looooong time though.

 

[bkushner]

so you were able to get a tech that doesnt speak like Apu from the Simpsons then?

Yes, a very helpful tech that spoke English. I have nothing against the India support, but I can't deal with any CSR that has no clue what is going on.

 

[jlabsher]

I've always found the India tech support to be better than the US. Nothing against fat, lazy, inbred Americans making minimum wage and not giving a fark about their job....

But, the Indian people at least try to help me

 

[desiguy2447]

I've also had good experiences with the India support.. I called Dish Network last week because my UPS box didn't come with the prepaid label to ship my 811 back to Dish.. Got connected to Indian CSR who spoke decent English.. The CSR was really nice, and even took the time to read the notes in my account after which he said I see the problem, and will have another prepaid label mailed out.. Took less than twenty minutes.

 

[boba]

I've also had good experiences with the India support.. I called Dish Network last week because my UPS box didn't come with the prepaid label to ship my 811 back to Dish.. Got connected to Indian CSR who spoke decent English.. The CSR was really nice, and even took the time to read the notes in my account after which he said I see the problem, and will have another prepaid label mailed out.. Took less than twenty minutes.

Did you get that UPS shipping label from India yet?

 

[yellowcanary73]

I will say everytime I have talk to CSR from Idia they have no ideal what is going on and I hate the part about my name is bob or sam then the ones you get in this country are arrogant it is just very poor service in every form thru out this country.I wish it was personal service face to face at least that way you could pull the person thru the window or over the desk and explain to them what they will be doing for you since the customer is always RIGHT......

 

[sksatellite]

Charlie is smart enough, why has to pay in the US for $7 to $9 per hour plus benefits while he can pay 1/10 of the pay there and no benefits.

 

[gbjbany]

My company, and others, are already looking at china, costa rica, russia, malaysia, parts of africa and latin america. India's tech economy is booming like silicon valley did and now employee churn , pay scales, benefits are driving us to look at alternatives, in the situation normal global economy we now live in.
Sad but true, developed country employees are much more expensive.
If Dishes competitors arent doing this, they will be or they will be much more expensive or out of business.

 

[Van]

I hate them, cant understand them, no idea what they are talking about, had them tell me that the dish 500 see's the 105 / 110, that there is no sat 61.5, that dish has never had dual tuners, so now I hang up on them when I get them. My customers constantly complain about them wether it be for tech support or sales, only saving grace they have is they are almost always polite but politeness doesnt make up for inability to perform the required job and the lack of knowledge about the most basic aspects of the systems.

 

[desiguy2447]

Yes, I got the UPS return label this afternoon!!

 

[gbjbany]

I hate them, cant understand them, no idea what they are talking about, had them tell me that the dish 500 see's the 105 / 110, that there is no sat 61.5, that dish has never had dual tuners, so now I hang up on them when I get them. My customers constantly complain about them wether it be for tech support or sales, only saving grace they have is they are almost always polite but politeness doesnt make up for inability to perform the required job and the lack of knowledge about the most basic aspects of the systems.

I agree the CSR's seem to get it wrong more often that not, but i just think that's bad training and that clealry is dishes problem.
However it's not exclusively an india thing. I spoke with a US advanced tech support person yesterday who checked and still misinformed me on how my 622 would arrive.
On trying to understand them, i have always had a good ear but my wife is just like others, she cant understand accents of any sort well.
It makes me laugh when i see subtitles for films like trainspotting, but my wife would be lost without them, my mum's the same with some american accents (she lives in the uk) ! !

 

[GadgetGirl]

I have found the support center in India to be poor. I find them frustrating. They don't really know what they are doing and have little ability to correct anything. The last few times I have had to ask for the retention department to get my issues resolved. I have also had 2 calls to India where I have had to explain to the CSR multiple times that MLB Extra Innings is not basketball. They need a lot more training and more ability to actually correct things on accounts.

When I have called, I find I keep getting placed on hold and being told they can't do what I am requesting. I have also been disconnected a couple of times. The last time I called they couldn't inactivate a receiver because it showed that I had purchased MLB extra innings. This was an auto renewal and showed on each of my receivers as a pay per view. It didn't seem like it should be that difficult to do. As far as the India call center was concerned I could not inactivate my receiver. I had to go to retention to get it corrected. I did not want to pay the extra receiver fee for something I wasn't using.

 

[long_time_DNC]

I find it annoying to pay over $1000/year to Dish for programming and 75% of the time, when I call for some kind of tech support, I get someone extremely difficult to understand and who doesn't know what they're talking about. So I play hang-up/call-back until I get an American that I can understand.

Someone want to explain the economics of how E* saves money by outsourcing to India or wherever when most of us play CSR roulette until we get someone we can understand? Doesn't make sense to me...

 

[FantasyChannel]

That's why I always call 1 866 339 7005. I'm never letting go of this baby.

 

[jrbdmb]

I just completed a move from one DMA to another, fully expecting to lose my grandfathered distant NETs in the process. Thanks to CS from "Dish India", I kept my LA NETs even though my new residence is in a DMA served by Dish and isn't even in a white area! Hooray for Dish India!

(I wonder how long before Dish catches this and turns the LA NETs off ...)

 

[Van]

Yea there is a definite problem with the recent training of CSR's inregards to all info related to the new promo's and equipment and channel lineups ect ect ect that came online on feb 1 of this year. It is incredibly frustrating for myself as a tech and for other techs to try and address an issue with them right now. Whats worse is when we are trying to contact them on the AT&T side and have hold times upwards of 60 mins just to reach a csr to change or activate a work order.