But as you point out this isn't real world. Posting you would definitely do something and actually doing it are very different things.That's right. Only 17% said they would definitely drop Dish. (Another 10% saying maybe they would.) A clear minority.
OTOH, if that was the case in the real world, and 17-27 percent of Dish subs actually cancelled because of this, that would be kind of a big deal.