I think where I actually get frustrated is when I encourage friends and family to use DISH, then something like this happens. It's a little embarrassing, but I suppose that happens with any provider.
DISH Drops AMC Networks (AMC Back on DISH channel 131)
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I was also able to get a free Roku and free premiums. I am not happy about dish pulling AMC but I think I got a pretty good offer.
I just finished signing the closing papers on a new house yesterday. I will be moving in about 2 months. At that time I will be signing up for Directv to get AMC back and take advantage of the Free NFL Sunday Ticket offer as well as some new customer promos. However, my parents like the hopper system. They are older and wouldn't like learning new channel numbers. I will keep my current AT250 account with 2H/3J open for them and my younger sister. Before this offer from Dish I was strongly considering dropping that account, paying the ETF, and signing them up for cable or Directv as well mostly out of frustration.
I just finished signing the closing papers on a new house yesterday. I will be moving in about 2 months. At that time I will be signing up for Directv to get AMC back and take advantage of the Free NFL Sunday Ticket offer as well as some new customer promos. However, my parents like the hopper system. They are older and wouldn't like learning new channel numbers. I will keep my current AT250 account with 2H/3J open for them and my younger sister. Before this offer from Dish I was strongly considering dropping that account, paying the ETF, and signing them up for cable or Directv as well mostly out of frustration.
I agree, I think it's a nice customer service move on there part with the roku, but I also think it indicates at the very least we are not seeing AMC for a while
Yeah, it seems too easy. They're handing out credits and Roku's with no fuss. Seriously, I simply said, "I'm responding to an email from DISH regarding alternative ways to see the programming I'm missing following the loss of AMC." The CSR put me on hold briefly and then transferred me to the guy that made me the offer. He clearly indicated this was a free product and there was no extension of contract, etc. (I've been out of contract for years.) I can see them making these available on a case-by-case basis to those customers threatening to leave or at the very least making a fuss. But, in my case, I just respectfully and calmly inquired. I'm probably just being naive, but that practice would seem to be quite costly as compared to whatever AMC was expecting for a contract.
According to an article from the Wall Street Journal online about an hour ago the two sides have not come to a new agreement yet. However, both sides have agreed to keep the channels up while they negotiate their new contract. It's too bad it can't work out that way more often.
I got a Roku, but no credit. Oh well. I've only had this account since October. And, I upgraded to a Hopper system in March.
I still thiunk it's mighty thoughtful of them to offer to compensate their customers for this loss.
But, I also think it shows they never intended to truly negotiate, and were planning to drop these channels for good, all along.
I still thiunk it's mighty thoughtful of them to offer to compensate their customers for this loss.
But, I also think it shows they never intended to truly negotiate, and were planning to drop these channels for good, all along.
Nice that they are doing that for us newer subs as well, wasn't thinking they would
I just called Dish and asked about the free Roku offer, they turned me down, but did give me free HD for life ( no autopay or 99.00 fee either) and 5.00 a month off of the Blockbuster package for 6 months!
that is the reason we never pulled the trigger on leaving. we downgraded big time though.
satjay said:Nice that they are doing that for us newer subs as well, wasn't thinking they would
I agree. They have us by the.....well you know. Very nice move to keep subs happy.
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just called and was offered $10 off for 12 months and a free roku or $10 off for 12 months and a lump sum credit of $75
I can't see the idea of telling a co-worker (or anyone for that matter) that not getting one channel is an "embarrassment".
