i had ordered an hr20 on 2/2/07 and was told the first avalible date was 2/16/07 between 8-12 . well they didnt show so i called d* first they issued me a $100 credit and they told me the installer would arrive with in 2 hours . i went to work and my mother was home so i told her what she needed to know to take care of this . i call her on my break at 5pm they hadent showed up and when i got home at 9 i called d* to find out what happened and they said the guy they sent out quit so they issued me another $100 credit . at this point im getting this for free . the new install date was today and no surprise no show yet again so i got another $100 credit . now i have an appointment tomorrow between 1-4 so lets see shall i have a hr20 or yet another $100 we shall see .