Chiller and Pensacola HD locals were just added

[skyviewmark]

Don't know.. Haven't seen anything on them in HD yet.. Not till 8 I think before something comes on in HD

 

[skyviewmark]

Any speculation on why NBC 15 is holding out.. Could they be trying to force Dish to also carry 44 since they are co-owned. It was strange that Dish uplinked 44 along with NBC 15.

 

[Pepper]

they had it online for a week before it was made available and didn't catch this, amazing.

I bet you're right about that, I noticed they uplinked both but neither are turned on yet.

 

[skyviewmark]

Nothing Dish does surprises me.. At 8 when CBS and ABC have HD, we shall see.. If they are soundless then Dish pulled a big mess..

 

[Pepper]

Are there actual people at the other end of this thing, or is it just some horribly broken artificial intelligence system?

Please wait while we find a representative to assist you. In order to ensure we are providing you with the highest level of customer satisfaction, this conversation will be recorded.
You have been connected to (04EP) Sergio V.
(04EP) Sergio V: Thank you for choosing Dish Network the leader in HD and DVR. I will be happy to assist you today. Please give me 2-3 minutes to access your account and review the information you have already provided.
(04EP) Sergio V: I'm sorry to hear that you are having a problem. I'd be happy to assist you with that.
(04EP) Sergio V: In order to better assist you I will need to access your account. Can you please provide your home telephone number or the 16 digit account number listed on your Dish Network bill statement?
Pepper: 251-67X-XXXX
(04EP) Sergio V: Ok.
(04EP) Sergio V: One moment.
(04EP) Sergio V: We are going to try and reset the equipment for you ok.
(04EP) Sergio V: I need you the press the power button on the main receiver and hold it down for 5 seconds, after that release it and it should turn off then back on.
Pepper: well i am in the middle of recording 2 things right now so i can't do that.
(04EP) Sergio V: Ok.
(04EP) Sergio V: If you like contact us back once that is done with.
Pepper: i am pretty sure it's not my equipment, i'm chatting online with another guy that's seeing the same problem.
(04EP) Sergio V: Ok.
(04EP) Sergio V: If you like contact us back once that is done with.
(04EP) Sergio V: Once we check that we can try and find out what it is.
Pepper: i will try the reboot then and see if it helps
(04EP) Sergio V: Ok.
(04EP) Sergio V: Is there anything else I can do for you?
Pepper: one other question, do you have any insight as to why WPMI (NBC) was not turned on when the others in my market were?
(04EP) Sergio V: Let me check.
(04EP) Sergio V: Is it on now?
Pepper: no
(04EP) Sergio V: Do you get a message?
Pepper: i'm talking about the new HD version, it doesn't show in the guide
(04EP) Sergio V: I see.
(04EP) Sergio V: That may be something that can get corrected with that same reset as well.
Pepper: i am guessing it is either a contractural thing, or technical. I would like to know which one so I know whether to wait for the technical issue to be resolved, or complain to the local station to get them to sign the contracts.
(04EP) Sergio V: Ok.
(04EP) Sergio V: That is something that we would be able to determine once we trouble shoot the equipment.
Pepper: i am also pretty sure they don't tell you guys that kind of detail but just thought I would ask
(04EP) Sergio V: I understand.
Pepper: ok, i will reboot at first opportunity then check back
(04EP) Sergio V: Ok.
(04EP) Sergio V: Thank you for using Dish Network Live Chat. Have a great day

 

[skyviewmark]

LOL... Did you tell them that they need to hit THEIR reset button.. It's on their end not ours

 

[skyviewmark]

You might want to edit your phone number out of that.

 

[Pepper]

thanks... edited but forgot to copy before i pasted the last time

So, does ABC or CBS have anything HD tonight? Obviously not at 8. No point competing against Idol I suppose. (WKRG moved Criminal Minds to after midnight for a special on underage drinking)

 

[skyviewmark]

Well CBS Pre-empted Criminal Minds.. And ABC show is SD too.. So I guess we won't know till next hour.. IF they have anything in HD then

 

[skyviewmark]

CSI-New York on CBS and Men in Trees on ABC at 9 should be HD.. We will have to wait and see..

 

[skyviewmark]

OK.. CBS and ABC are OK... It's just Fox 10 that has the issue..

 

[haertig]

Are there actual people at the other end of this thing, or is it just some horribly broken artificial intelligence system?

I don't really know. Sometimes it seems like a person, sometimes it seems like a machine. Maybe it's just a stupid person. You know how they ALWAYS have you reboot the receiver? Once they told me to do that and tell them when it was finished. I told them it had finished about 3 seconds later. They never questioned how the silly thing could have rebooted that fast - they just continued along with their script!

 

[skyviewmark]

For those of you in the Mobile/Pensacola DMA that want WPMI-15 added to Dish Network, I think a letter writing campaign is in order.

I have already fired off my email to them
Below is the General Managers Email as listed on the WPMI site.

BobFranklin@clearchannel.com

 

[Pepper]

I sent one last night to TimReid@clearchannel.com, the chief engineer. I was polite

Hi,

I'm hoping you can tell me why WPMI-DT and WJTC-DT were not included in today's new high-definition local channel launches by Dish Network. Today Dish launched WEAR-DT, WKRG-DT and WALA-DT for local subscribers.

I live in Satsuma, and WPMI-DT is the only digital station in the market that doesn't come in reliably with my relatively large amplified outdoor antenna. So the lack of it on my Dish subscription is doubly frustrating, added to the fact that we watch WPMI more often than the rest of the locals combined.

Thanks for any info you can provide.

 

[skyviewmark]

I sent one last night to TimReid@clearchannel.com, the chief engineer. I was polite

OHHH.. We are suppose to be polite..

Of course I was, though.. I just figure the GM was the place to go.. Never thought of the Engineer.

 

[skyviewmark]

I don't really care about 44.. Ever since the swap and 55 took all the good programs 44 has not had any HD on it that I have found.. Even the football games last year were SD. And I get it on Antenna. But never even take a look at it anymore. But NBC is a different story.

 

[Pepper]

Here's what I was told in reply.

We are a bit puzzled also. It was our understanding that we had an agreement in place for the sat companies to carry our HD signals when they had the capability. We are checking with our corporate management and Dish to see why we weren't added with everyone else.

Maybe there was a technical glitch. If they are pulling the signal off-air and have as much trouble with it as I do, I could see that happening.

 

[skyviewmark]

Well, since the powers that be on this web site were reporting days ahead of this that NBC was not coming, I had to assume it was contractual.. Not technical. Especially since it was uplinked.. So I guess now we wait and see just what or who the culprit is.

 

[tomcrown1]

Well, since the powers that be on this web site were reporting days ahead of this that NBC was not coming, I had to assume it was contractual.. Not technical. Especially since it was uplinked.. So I guess now we wait and see just what or who the culprit is.

According to Charlie the culprit is NBC since they are unfair to Dish. NBC wants to charge DISH more than the local Cable Provider and the Tuna will not do this because if he did it will-------:

 

[Pepper]

An update:

We were just sold and that may be the holdup but all those decisions aren't made at the local level. But hopefully it will be resolved quickly. FYI, they don't have any problems receiving our digital signal because they've used it on a few occasions when we've had problems with our analog transmitter. Of course their antenna is about 100' up on a tower at WALA.

Apparently the agreement was with Clear Channel and they are now owned by Newport TV. I won't hold my breath.