I use cc autopay and receive a hard copy of my bill. My Feb.27 bill indicates that I owe 115 dollars and 99 cent. Last night I checked my billing through my receiver and it went up 5 dollars and 16 cent. I called a csr (who didn't speak good english btw) who first said I ordered a new receiver yesterday. I informed him no I did not. He then puts me on hold for about 20 minutes. He comes back and then tells me I ordered a 510 back in Jan. Replied no sir. Puts me on hold again for about 10 min. and then tells me I ordered two 510's back in the first part of Dec.and that I am now paying the lease fee. Ohboy is this a cluster you know what. I hang up and call back playing csr roulette. The next csr tries to tell me that I had ordered a 522 yesterday, No mam. I am on hold another 20 min. Finally this Lady comes on the phone and tells me that I had ordered two 510's back in Oct. of 04. This is correct. She goes on to tell me that I haven't been paying the lease fees for the two boxes and that billing had just corrected the problem yesterday. Well now they have me at a loss. Back in Oct. when I did the Dishinitup promo which I did through the executive office I was told that since I had the aep package my bill would not go up but 1 cent. Somehow I did not believe this. I waited two days and called the executive office again to which I was told my bill would only go up 5 bucks so I leased two 510's and turned my 301's in which I had owned and received a 50 dollar credit. Don't get me wrong I like the 510's even though I think we as customers have been lied to about nbr but what a way to do bussiness.
