Can't get past the Download Software screen ??

[Joey D.]

I received my NEW Dish Pathway X2, and the 2 Wally's Saturday.. I now have close to 6-1/2 hours logged on the phone with 7 different customer support folks in 3 countries..

When I plug the 2 wally's into the sat and turn them on, I pick my number of boxes, my arch, and my state then scan.. Once the scanning is done it automatically goes to a screen that says: "Downloading Wally Software".. under that is a note saying it could take 20 minutes.. then a phrase that says " Waiting to download" with blue progress blocks.. It never advances OFF this screen?? If I hit skipback/recall/skipback, I get to all my channel, but as soon as the wally is off, it goes back to the beginning . . HELP! !

 

[rvvaquero]

I received my NEW Dish Pathway X2, and the 2 Wally's Saturday.. I now have close to 6-1/2 hours logged on the phone with 7 different customer support folks in 3 countries..

When I plug the 2 wally's into the sat and turn them on, I pick my number of boxes, my arch, and my state then scan.. Once the scanning is done it automatically goes to a screen that says: "Downloading Wally Software".. under that is a note saying it could take 20 minutes.. then a phrase that says " Waiting to download" with blue progress blocks.. It never advances OFF this screen?? If I hit skipback/recall/skipback, I get to all my channel, but as soon as the wally is off, it goes back to the beginning . . HELP! !

If the Wally is like the 211 series, original setup has to be done on a fixed dish before they will work properly on a single lnb dome like the X2 or Tailgater. If a neighbor has a fixed dish like a 1000.2 or 1000.4 handy, you might try setting up your Wally on that.

 

[Joey D.]

If the Wally is like the 211 series, original setup has to be done on a fixed dish before they will work properly on a single lnb dome like the X2 or Tailgater. If a neighbor has a fixed dish like a 1000.2 or 1000.4 handy, you might try setting up your Wally on that.

Thanks for the reply.. I heard that may be an issue, I called the 2 retailers close and neither perform that service..

 

[boba]

I received my NEW Dish Pathway X2, and the 2 Wally's Saturday.. I now have close to 6-1/2 hours logged on the phone with 7 different customer support folks in 3 countries..

When I plug the 2 wally's into the sat and turn them on, I pick my number of boxes, my arch, and my state then scan.. Once the scanning is done it automatically goes to a screen that says: "Downloading Wally Software".. under that is a note saying it could take 20 minutes.. then a phrase that says " Waiting to download" with blue progress blocks.. It never advances OFF this screen?? If I hit skipback/recall/skipback, I get to all my channel, but as soon as the wally is off, it goes back to the beginning . . HELP! !

Where did you buy your equipment? They should be able to provide download or refund your purchase.

 

[Joey D.]

Direct from Winegard..

I read somewhere this morning that doing the following MAY do it :
" once the Wally gets to waiting to download, hit skipback/recall/skipback.. then go to CH# 829 once there, push the button on the front of the wally once, that will put it in standby mode.. shortly it will start to download the software......

 

[DishDude88]

Had the same issues with my Wally and a King 4500. Just did a hard reset (Power Off and then back on- unplug Wally) and corrected.

 

[Joey D.]

all is fixed . . I had to connect to ALL 3 western arch satellites to have the wally accept the downloads...It would be nice IF they told you that when buying... Thanks for the responses