Call from audit team

[TheKrell]

Say what? I don't own a 211, but that surprises me greatly. I think every receiver I have owned has a phone line test function. But just thinking about this, the test function doesn't do much other than check for dialtone. This works with VoIP, but that doesn't mean the modem in the receiver can connect to the modem pool at Dish. One thing you could do is ask the receiver to check your account balance. That will cause it to dial out and make a connection to Dish. If it fails, then you know your line has a problem.

 

[mike123abc]

I have all my receivers on broadband, when I go to the account section on dishnetwork.com it shows them all connected. I use VOIP for a landline, half are connected, they seem to be able to call in.

 

[hvcomputech]

Not easy when it is the Dish box that makes the call, and you don't know when it will call.

You're right.

 

[n0qcu]

Caller ID can be spoofed too.

And as has been mentioned in most of these audit threads, THEY DON'T USE CALLER ID they use a feature called ANI that can't be blocked and I would believe cannot be spoofed either.

 

[Tyralak]

And as has been mentioned in most of these audit threads, THEY DON'T USE CALLER ID they use a feature called ANI that can't be blocked and I would believe cannot be spoofed either.

ANYTHING can be blocked or spoofed with the right equipment. It's just a matter of is the equipment something that someone is going to have access to.

 

[The Fat Man]

As the OP said, one of his 211s was apparently not calling in. A lot of people have some receivers hooked up, but not others, and that is probably a red flag. Heck, think about it, is some are hooked up to the phone and others to the net, that also is probably a red flag.

I'm in a simular boat as you. Only two receivers and never received a call in my years with Dish. However, when I signed up, I was told three times, once when I signed up on the internet before I moved into my house, the second on a confermation call about hooking up the service, and the third by the Teach who did the install that I only needed one receiver hooked up to my phone line. This was for two reasons, one it was to save myself the "then" fee that was charged for not being plugged in (and is now not effective) and because of the audit team. So still today my 722 is plugged in and the 211 isn't. How could that be a red flag when the service team tells you to do so?

 

[Claude Greiner]

ANYTHING can be blocked or spoofed with the right equipment. It's just a matter of is the equipment something that someone is going to have access to.

We use ANI at the Dishstore for our toll free lines, and it works very good.

If you spoof a number with ANI, it will usually show the spoofed number on ANI. The only only time when ANI works is when the call is blocked, in addition the actual main number for the PRI circut you used to spoof your number will appear on the phone bill.

 

[ardeel]

My account has the maximum amount of leased and owned receivers ( none connected to phone or internet ) that they allow and Ive been expecting a call from the audit team for over a year. When the call came i wasnt annoyed as much as i probubly would of been had i not expected the call. It didnt take more then 15/ 20 mins but I am now a customer that has little respect for them and could care less about remaining a customer. ( been a cust. for 6-7 yrs. ) The condesending tone the audit team had with me while giving me instructions on what they wanted felt like a shake down. Speaking to me like i was being read my miranda rights and " not following the instructions exactly as i was being told" was bad enough but when I asked how my account was flagged for this cavity search, I was told that "my house did not appear to be big enough to have so many t.v.s" I said W.T.F " how do you know what my house looks like ? " their response was "google earth". So now as a customer who sends them $ 185.00 every month, i dont feel very "valued" at all.

 

[DishSubLA]

I was audited for no good reason as all my boxes were phoning home at all times. I think the deal with the no phone home folks first, but also get around to auditing anyone with enough boxes on the account.

 

[hvcomputech]

Would be nice for someone to record and share the conversation, edited for passwords and such, like we do with chats.

 

[sparc]

Would be nice for someone to record and share the conversation, edited for passwords and such, like we do with chats.

Just make sure you're following your individual state's law on recording phone calls. Most only require one party consent..... however....

I believe a few states require consent from everyone on the phone call in states like California, Connecticut, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Pennsylvania and Washington.

btw, I think outing these practices by Dish via recordings is a great idea as long as personal info can be edited out.

 

[MikeD-C05]

In Texas, as long as One of you knows he is recording the call it's legal. So you can record away and you don't even have to tell the other guy you are recording it.

 

[DanKelley]

I was audited for no good reason as all my boxes were phoning home at all times. I think the deal with the no phone home folks first, but also get around to auditing anyone with enough boxes on the account.

I've found nothing in my Dish agreements (have I missed something???) that allows them to "audit" as described here. I'll soften my language, but I say "up theirs"....and if they shut off my service for not cooperating, I'll take them to court.........

 

[ralfyguy]

Does DirecTV do the same stuff?

 

[MikeD-C05]

Does DirecTV do the same stuff?

Not anything like the DISH Audit Nazis.

 

[Zero327]

Dish reserves the right to provide service or discontinue service with you at any point in time with or without notice or cause. Do you remember THAT passage in your agreement? So no suing on that one.

 

[DanKelley]

I've looked through my agreements and cannot find such language; please be so kind to point out where and in what document that might be.

DISH Network - Customer Agreements

(all said, I am a happy Dish customer at this point in time!)

 

[n0qcu]

...and if they shut off my service for not cooperating, I'll take them to court.........

They won't shut off your service but they will permanently shut down all except your primary receiver.

 

[DanKelley]

They won't shut off your service but they will permanently shut down all except your primary receiver.

My point is there's nothing in the customer agreements that permits the goon squad to do audits (and any subsequent actions). At least not that I can find.

 

[topcat5]

ANYTHING can be blocked or spoofed with the right equipment. It's just a matter of is the equipment something that someone is going to have access to.

Sorry. In this case you really don't know what you are talking about. ANI is the system the phone company uses for it's own billing and customer identification purposes. It's been around for more than 40 years and people have been trying to break it for just about as long in order to get free long distance. The current ANI system handles all signaling out of band so this is no way for an end user to block or change it unless they physically break into the phone company buildings and do some wiring changes. Incorrect or missing ANI information will simply prevent the call from going through and most likely it will trigger a phone company investigation.

Large customers, such as DISH can pay phone companies to deliver ANI information to their location. This has been an option with traditional 800 service for a very long time.