Call from audit team

[digiblur]

I've personally seen a case like this and thankfully he was out of contract with these yo-yo's. He had 2 receivers in the house and one in his shop. His shop was even attached and under the same roof as his living areas! They flipped out on him when it took him too long to grab his keys, go across the carport, unlock the shop, turn on the lights, turn on the TV, and get to the screen they wanted. He just told them to cancel the whole shooting match and DirecTV came out a few days later to hook him up.

 

[HDRoberts]

Did it ever occur to you that past calls are not the problem of the customer that is currently on the phone? A customer who most likely has done nothing but pay their bill on time?

I do sales calls often, and deal with employees and customers that will make you want to pull your hair out. I never let one situation influence how I treat the next.

Easy to say, harder to do, and I doubt many of your aggravating customers are found to be stealing from you.

Again, fix it, but also understand it and why it cannot be scrapped.

 

[wallyhts]

I wish someone would record a call from the audit team.

 

[Ronnie-]

Easy to say, harder to do, and I doubt many of your aggravating customers are found to be stealing from you.

Again, fix it, but also understand it and why it cannot be scrapped.

Actually, we have to call those that are behind on payments, so yes, in a way you could classify it as the same. Even with those we are courteous. It is not hard to do. Simply treat them as you would want to be treated if the roles were reversed.

 

[JSheridan]

I've personally seen a case like this and thankfully he was out of contract with these yo-yo's. He had 2 receivers in the house and one in his shop. His shop was even attached and under the same roof as his living areas! They flipped out on him when it took him too long to grab his keys, go across the carport, unlock the shop, turn on the lights, turn on the TV, and get to the screen they wanted. He just told them to cancel the whole shooting match and DirecTV came out a few days later to hook him up.

I know a Dish customer who tried to start a separate account for his guest house but Dish wouldn't allow it because they're at the same physical address. Dish told him to add a dish and receivers at his guest house to the main house account, which he did. Then a few months later he got a call from the 'audit team'. Boy was he pissed!

 

[charlesrshell]

Who do these audit folks report too? Are they real Dish employees or contractors?

 

[dvrexpander]

What about people who disconnect from land lines that have cell phones only? I know I have a cell phone # on my account. Now I only have 1 receiver but WTF.. what if you were out and about in another city and they called - what do they expect you to do in those cases? lol I'm like many others here if you don't answer the call then there isn't anything they can prove or disprove either way and since it does cost that much per each box its a stupid act considering the amounts of the bills already being paid one way or another.

 

[Tyralak]

I wish someone would record a call from the audit team.

And post it.

 

[Ronnie-]

What about people who disconnect from land lines that have cell phones only?

Yeah, thats me. I disconnected my land line last year as I never used it. Dang if I will pay that fee just to have a line hooked into my receiver.

 

[pabeader]

i have a question or two
how is account stacking, theft?
what is being stolen?

 

[Dah-Henny]

Who do these audit folks report too? Are they real Dish employees or contractors?

They report to the director of the NSA.

 

[Bobby]

i have a question or two
how is account stacking, theft?
what is being stolen?

Let's put it this way....

I order Dish Network and have 4 receivers. I put two in my house and install the other two for my neighbor. My neighbor pays me half of what it costs me to have satellite service. So, instead of paying, let's say $100 for my service I am paying $50. My neighbor is paying the other $50, through me and he is able to have the same service as I have. Now, let's do this up really good. I order Dish Network with enough receivers to support my neighborhood. All of us split the cost of that $100 and we all enjoy the hell out of it. The only problem is that Dish Network has to pay their network suppliers a given price and they aren't collecting nearly enough to stay in business.

What is being stolen here is that service from any satellite company is based on one account, one property. When you add properties, you are stealing from them....

Get it????

 

[Stargazer]

I am very SHOCKED that Dish Network has not been sued for this activity seeing how some are in a contract and still expected to stay in it or having equipment that they had purchased being shut off that they have a lot of money in.

For those that say that Dish Network should train their audit department to not be such jerks. Well they trained them to be the jerks that they are on purpose. It wasn't done by accident. I have also heard lies like they are going by FCC policy and so forth or we are just doing a check to make sure your system is running properly. I have passed two audits and still had issues with them. Don't even think about adding a receiver to your account after you have an audit or if you have any receivers that were active on your account in the past they will want the numbers off of them too or lock your account. It is REDICULOUS!

 

[AntiMoz]

Ice, the cabin is the only place i have E* service. A 722k and a 211k...nothing funny going on.

Im happy to comply with thier request but im just afraid that they will continue to call while im not there and unable to read back the info. Then my account gets flagged as being fishy....

 

[dishcomm]

You people are probably also the type that refuse to show your receipt when leaving the store. How else do you propose they find account stacking thieves? In reality, you don't have to prove anything. Just end your business relationship and move on.

How about this? Receivers should be locked in to a single LNB. No taking your receiver on vacation or to the tail gate lot. Somehow I think you will all whine that this is some violation of your Constitutional rights, too.

Sorry, but I'm glad Dish goes to such great lengths to make sure there are reasonably priced packages for us masses to be able to afford. Dish cannot be everything to everyone. They carved out a niche where the 5+ TV home is not the customer they focus on. That is is DirecTV's business. Sometimes that means they scare away guys like you, but Charile has proven there are billions to be made with his business model.

all right cut the crap...Receipt while leaving the store....apples to oranges.

No taking your receiver to tailgate parties..REALLY?!!!!
Are you on crack?
What's the difference between taking your boxes on vacation and tailgaiting?
Look genius, the issue is not the auditing of accounts. It is the way in which the people on the audit team do their jobs and how the talk to the customers.
BTW, notice how YOU are the only one in support of these methods. What's that tell ya?

 

[hvcomputech]

I thought a while back they changed the policy to only needing one box connected. I have 2 receivers connected to the phone line, which call out I guess once a night. The other one is networked, so it is calling out ALL the time. My network logs show that the highest activity to a specific IP is from the networked receiver which "calls home" all the time.

 

[Mr Tony]

Ice, the cabin is the only place i have E* service. A 722k and a 211k...nothing funny going on.

oh then you should be ok

 

[dishcomm]

Easy to say, harder to do, and I doubt many of your aggravating customers are found to be stealing from you.

Again, fix it, but also understand it and why it cannot be scrapped.

I bet you have A LOT off friends...
Ya know what, the more you post on this issue, the worse it gets for you.
You're really being a pr*** about this.
Look, .If knew a thing about customer service or sales or just representing the company for which you work, you take the good with the bad. If one call goes in the crapper because the customer is irate, you forget it and move on...AND above all, NO EMPLOYEE should ever consider the employer's money as though it is THEIR money.
So your argument FAILS....And you don;t get to say...."stealing form you"...The audit team members DO NOT own the business. Their employer does. And those audit team members need to be every bit as accountable to the customers as CSR's and sales people.
Come back when you figure this out.

 

[mruk69]

Because people might get the wrong idea about Dish that these calls are common. They are not. Me, my brother, and my parents, all Dish customers, have never gotten calls. Dish deserves a fair shake, and since the vitriol was getting extreme, with no one explaining the purpose of the calls, I though Dish deserved a defender. And whining about, as you admit, not a huge deal, is a pet peeve of mine.

As the OP said, one of his 211s was apparently not calling in. A lot of people have some receivers hooked up, but not others, and that is probably a red flag. Heck, think about it, is some are hooked up to the phone and others to the net, that also is probably a red flag.

Can't your family take care of the audit while you are gone? All it involves is tuning to a channel and reading back some info.

And Zillow is hardly accurate. And even so, just because your house has a lot of bedrooms does not mean you can't account stack. Zillow once says my house has 3 bedrooms, and I get by on one receiver.

As Ice says, if you have receivers in different locations, you are screwed. And, if that is the case, things are far from being on the "up and up" but you are guilty of stacking. It would only be legal if you commuted with your receivers.

HD. How can my family take care of audit if my cell number is the account. The phone would be with me not my family. We do not have landline.

 

[dishcomm]

Let's put it this way....

I order Dish Network and have 4 receivers. I put two in my house and install the other two for my neighbor. My neighbor pays me half of what it costs me to have satellite service. So, instead of paying, let's say $100 for my service I am paying $50. My neighbor is paying the other $50, through me and he is able to have the same service as I have. Now, let's do this up really good. I order Dish Network with enough receivers to support my neighborhood. All of us split the cost of that $100 and we all enjoy the hell out of it. The only problem is that Dish Network has to pay their network suppliers a given price and they aren't collecting nearly enough to stay in business.

What is being stolen here is that service from any satellite company is based on one account, one property. When you add properties, you are stealing from them....

Get it????

Good example however extreme.
IS this the same as the guy with the weekend cabin at the lake? The one receiver there while the other 2 or 3 are at the account residence?
Or the husband and wife who take their RV to a park and leave it there all summer?