I am sure DISH would have liked to stayed with their old provider as well. This move was not anything DISH planned.
I think I missed out on this, but can anyone fill me in on what exactly happened again? Did the old guide data provider become too expensive and it resulted in Dish switching to this new provider that isn't supplying the correct information?
I've also noticed problems with my timers as well and I have an H3. For example, this coming Friday May 26 on my local ABC channel, from 7-10 pm, it shows "To Be Announced" for the entire 3 hours, and the description reads "?T??", which is out of place, especially for a major primetime network.
Also, because of the new provider's lack of information, certain shows aren't being recorded, because instead of displaying "NEW" in red writing next to the episode's title, it only shows "New" in white writing in the actual description itself, so the Hopper 3 thinks that it's not a new episode and doesn't record it. This is further a problem when sometimes the description of an episode will show something like "Episode 22" instead of actually displaying "S3, E1" to indicate the season number, so it messes up the sorting order in the DVR as well. Newer episodes without the season number are placed at the bottom of the list, below older episodes that do have the season number at the top of the list.
I hope Dish fixes this. Because of what happened a few weeks ago with The Expanse on Syfy as an example, as of now, I'm basically trying to remember when my programs are on and I'm having to check the H3 every single day to make sure they're actually being recorded, and if they aren't, I'm having to set a one-time timer on that particular day itself to make sure the recording actually works.
I'm sure Dish is getting a lot of people complaining about this. Obviously this isn't a hardware problem, since the guide data is shared amongst all of Dish's receivers, so it's not specifically an issue with the Hopper models or the CUI itself. But I do agree that it's odd having an H3, which is the most advanced receiver hardware-wise, yet the guide software is causing issues with what the 16-tuner DVR is actually capable of doing.
In fact, like some people have already mentioned, it is kind of hard to justify a $15 DVR fee (which was specifically mentioned in the past to help pay for the TV Guide information), when both the DVR and the TV Guide aren't working properly due to the guide data being incorrect. Even with the issues though, I still wouldn't switch providers, because we all know that DirecTV has a much more primitive user interface, only 5 tuners, and well... it doesn't have Buzzr. But still, Dish should really get on fixing this ASAP. Especially if AT&T comes out with a newer Genie model at some point to rival Dish's H3, Dish will really need proper and consistent guide information, because if it comes down to a Genie DVR that records correctly 95% of the time due to proper guide info, versus a Dish DVR that only records 70% of the time because of incorrect guide info, people who don't want to cord-cut will make the switch just to ensure the programs they want to watch actually do get recorded and sorted correctly in their DVR.
