Anyone else get charged the additional outlet programming access fee?

[aznxrice]

i got charged 9.98 for the two dual tuners i have even though a phone line was connected to both of them at all times

 

[rnesky]

You didn't explain your situation very good. I assume you were an existing customer and upgraded your system. If you replaced your primary receiver with a leased one you will pick up a lease fee and a dvr fee if the receiver is a 522 or 625.

 

[SatinKzo]

You may have a pending dial out that I had to manually initiate on my 522, that cleared that charge on my bill and also reversed the previous month's charges.

Edit:

Wait you got charged for Two dual tuners? So that means you have at least 2 physical receivers than. If those two are in addition to another receiver, than that 9.98 is just two additional receiver fees. Can you post a shot of your bill to explain your account better?

 

[aznxrice]

Well, i have a 522 and a 322, both of the tuners never had a problem with the dial out before, but now when i tried to dial out it works. Since both the tuners can dial out will those charges get reversed?

 

[WhiteForMe]

So you mean they charged you 4.99 per IRD, because they said they were not connected to the phone line ? But in fact they are ?

 

[aznxrice]

yup

 

[SatinKzo]

Do you get a warning message on the 522 that tells you it is not connected to a phone line and that you will be charged extra?

Remember
(cut and paste from SimpleSimon post a few days ago)
The 522 will carry a $5 fee if it's not the primary receiver.

It will carry a $5 DVR fee unless you've got the top-end package.

It will also carry a $5 fee for the second tuner unless it's hooked to a phone line.
These 322 is the same except no DVR fee and the fees are actually $4.99, but $5 is easier to work with.

I would still like to see the bill if possible, just blackout your account number or crop it.

 

[chaddux]

Do you get a warning message on the 522 that tells you it is not connected to a phone line and that you will be charged extra?

Remember
(cut and paste from SimpleSimon post a few days ago)
The 522 will carry a $5 fee if it's not the primary receiver.

It will carry a $5 DVR fee unless you've got the top-end package.

It will also carry a $5 fee for the second tuner unless it's hooked to a phone line.
These 322 is the same except no DVR fee and the fees are actually $4.99, but $5 is easier to work with.

I would still like to see the bill if possible, just blackout your account number or crop it.

Actually, so that you can accurately match your bill, the correct amounts are:

$5.00 Fee if it's not your primary receiver.
$4.99 Phone Line/Additional Outlet Fee (if not connected to your phone line)
$4.98 DVR Fee (Waived under America's Everything Pak)

The fees are not all $5.00.

 

[SatinKzo]

yeah, I was just editing to point that out when you posted, but I know many people here just use the $5 as an easy way to type them all, but can be a pain when trying to match them up.

BUT on my bill, additional receivers are $4.99 not the $5 you stated.

 

[chaddux]

yeah, I was just editing to point that out when you posted, but I know many people here just use the $5 as an easy way to type them all, but can be a pain when trying to match them up.

Yeah. Definitely simpler but when trying to distinguish which charges should be there (as in this case), it's better to spell it out.

 

[SatinKzo]

Ok just looked at my bill back when I got charged the phone fee cause my 522 was not recognizing the phone line.

I can't scan it, but will try and get a screen shot when the dish site decides to let me go back 5 months in billing

anyways here is the breakdown on those fees on MY bill (at the time an 811 and 522)

Addional Receiver Fee: $4.99
DVR ServiceFee: $4.98
Additional Recevier Fee: $4.99

I got charged two additional receiver fees for no phone line and another for the 522 being the second receiver on my account.

 

[chaddux]

Ok just looked at my bill back when I got charged the phone fee cause my 522 was not recognizing the phone line.

I can't scan it, but will try and get a screen shot when the dish site decides to let me go back 5 months in billing

anyways here is the breakdown on those fees on MY bill (at the time an 811 and 522)

Addional Receiver Fee: $4.99
DVR ServiceFee: $4.98
Additional Recevier Fee: $4.99

I got charged two additional receiver fees for no phone line and another for the 522 being the second receiver on my account.

There is an issue (not really a bug, more of an oversight) that I discovered (and confirmed) late last year. If you DO NOT purchase any PPV movies, your 522 will only call out once a month. The charge is placed on your account if your receiver has not connected to DISH's system within 15 days PRIOR to your bill date. Here is a scenario in which you will billed even if everything is working correctly:

Connection Date: May 27
Bill Date: June 15 (18 days later)

In this instance, you would be charged even though the receiver connected properly. If you pull up the counters menu (Menu > 6 > 3) and scroll down to Last Connect Date, you can compare that to your bill date and see if it is more than 15 days.

 

[SatinKzo]

Just to note, it has not ever shown up again but Chaddux is correct. My bill date is on the 14th of each month and I connected my 522 on the 17th and it dialed out that night. However when I got billed the next month, I had to call a CSR and confirm some info, plus I also had a pending dial out (I do not order PPV, so I don't know why), but I told it to connect and "update the smartcard" and have not seen the charge again.

 

[chaddux]

Just to note, it has not ever shown up again but Chaddux is correct. My bill date is on the 14th of each month and I connected my 522 on the 17th and it dialed out that night. However when I got billed the next month, I had to call a CSR and confirm some info, plus I also had a pending dial out (I do not order PPV, so I don't know why), but I told it to connect and "update the smartcard" and have not seen the charge again.

I figured out a way to manually alter when the 522 connects so that it can be brought within the 15-day period but as long as you aren't having problems, I guess it's best to leave it alone.