Annoying message pops up on hopper 3 - "the hopper snap usb device is now connected and working" 1592

[supsupsup]

"the hopper snap usb device is now connected and working" 1592
Anyone know why or how to stop the message from appearing? We don't have any special add ons. We just had the devices installed about a month ago.

 

[Altitudinous]

What model Hopper do you have? According to this, the Snap device added processing power to earlier model Hoppers. See if there's one of these plugged in to the upper USB port on the back of the Hopper and maybe make sure it's plugged in securely.

Hopper Snap

Hopper Snap

www.dowtechnologies.com

 

[HipKat]

"the hopper snap usb device is now connected and working" 1592
Anyone know why or how to stop the message from appearing? We don't have any special add ons. We just had the devices installed about a month ago.

If you had it installed a month ago, you have a snap

 

[supsupsup]

Indeed, there is a device plugged in to the usb port (I assume that's the SNAP). Anyone know why I get the annoying message a few times a day? I did make sure it was plugged in well in the USB port, and still get the message.

 

[thomasjk]

You may have either a defective SNAP or a defective USB port.

Sent from my Moto G (5) Plus using Tapatalk

 

[navychop]

The SNAP is not meant for use with a Hopper 3.

 

[supsupsup]

If you had it installed a month ago, you have a snap

The SNAP is not meant for use with a Hopper 3.

Why did they install it with my new install of Dish? Weird. I guess I can pull it and see if there's any difference in responsiveness.

 

[ekilgus]

"the hopper snap usb device is now connected and working" 1592
Anyone know why or how to stop the message from appearing? We don't have any special add ons. We just had the devices installed about a month ago.

I get this message but not every time I turn on the HWS. A minor annoyance, unless it portends some other problem with the USB port or the
Snap module itself. There have been times lately when the HWS seems sluggish leading me to think perhaps the Snap module for some reason stops functioning.

 

[TheKrell]

Why did they install it with my new install of Dish? Weird. I guess I can pull it and see if there's any difference in responsiveness.

I am guessing they installed a HwS and not a H3. I hope to God they didn't install a Hopper 2000!

 

[supsupsup]

I am guessing they installed a HwS and not a H3. I hope to God they didn't install a Hopper 2000!

Just researched HWS vs H3 and that's exactly right. I have an HwS.

 

[Howard Simmons]

Just researched HWS vs H3 and that's exactly right. I have an HwS.

There shouldn't be any research to it. You have either 3 tuners or 16 tuners.

 

[jerryez]

aah, snap! I would call Dish and make them change out the HWS for a Hopper3, if that is what you ordered.

 

[brad1138]

We only stock Hopper 3s, we feel bad for Dish customers that get stuck with a HWS or even worse, 1st gen Hopper....

 

[HipKat]

We only stock Hopper 3s, we feel bad for Dish customers that get stuck with a HWS or even worse, 1st gen Hopper....

Retailers may have a choice but Dish creates the work orders and modifying out of a Hopper Sling or worse, a Hopper 2K is not easy. Hopper 2K's are generally for bad credit or Pay as You Go customers, so no way they get a Hopper 3 without purchasing it

 

[Tony S]

I also have a HWS Dish receiver. Just so you know... I only got that message once, the first time that I plugged my snap into the HWS. The snap has been connected for a long time, and I have never seen that message again.

As others have said, bottom line is that something is wrong with either your snap or your HWS.

 

[bnewt]

weren't these supposed to be free for those with HWS or older?

 

[supsupsup]

I also have a HWS Dish receiver. Just so you know... I only got that message once, the first time that I plugged my snap into the HWS. The snap has been connected for a long time, and I have never seen that message again.

As others have said, bottom line is that something is wrong with either your snap or your HWS.

I just talked with support, their suggestion to fix this.... unplug the SNAP and leave it out.

 

[thomasjk]

That's no answer. Your HWS will become dog slow.

Sent from my Moto G (5) Plus using Tapatalk

 

[Tony S]

I just talked with support, their suggestion to fix this.... unplug the SNAP and leave it out.

Try again with a different support person. If that doesn't work you can ask to escalate the call to a more senior person. Something is broke and Dish should fix it!

 

[jerryez]

Retailers may have a choice but Dish creates the work orders and modifying out of a Hopper Sling or worse, a Hopper 2K is not easy. Hopper 2K's are generally for bad credit or Pay as You Go customers, so no way they get a Hopper 3 without purchasing it

I just got upgraded from a HWS to a Hopper 3 for $107.50 for a leased H3 with one call to Dish and not long on hold, but I have good credit.