Annoying message pops up on hopper 3 - "the hopper snap usb device is now connected and working" 1592

[Howard Simmons]

I feel like a third class person here.

 

[supsupsup]

I also have a HWS Dish receiver. Just so you know... I only got that message once, the first time that I plugged my snap into the HWS. The snap has been connected for a long time, and I have never seen that message again.

As others have said, bottom line is that something is wrong with either your snap or your HWS.

Try again with a different support person. If that doesn't work you can ask to escalate the call to a more senior person. Something is broke and Dish should fix it!

Tried again today with support. Found out that the reason I have the HwS is I have wireless joey's. Apparently (they say) that I'd have to use wired if I went to Hopper3. I have 2 rooms that dont have wiring so... The next support step is to "reset" the hopper device to see if that rectifies the issue.

 

[Altitudinous]

Found out that the reason I have the HwS is I have wireless joey's.

Maybe you could point "Support" to

where it says Compatible with all Hoppers. https://my.dish.com/upgrades/products/receivers/the-joeys

 

[charlesrshell]

Tried again today with support. Found out that the reason I have the HwS is I have wireless joey's. Apparently (they say) that I'd have to use wired if I went to Hopper3. I have 2 rooms that dont have wiring so... The next support step is to "reset" the hopper device to see if that rectifies the issue.

My two WJs work just fine with my Hopper 3.

 

[supsupsup]

Maybe you could point "Support" to View attachment 151794
where it says Compatible with all Hoppers. https://my.dish.com/upgrades/products/receivers/the-joeys

Damn, these guys are useless! I'll try again!

 

[Altitudinous]

I'll try again!

The account "Dish Support" on here frequently posts this link to their chat function in case you want to try that method.

Direct Chat

 

[HipKat]

Tried again today with support. Found out that the reason I have the HwS is I have wireless joey's. Apparently (they say) that I'd have to use wired if I went to Hopper3. I have 2 rooms that dont have wiring so... The next support step is to "reset" the hopper device to see if that rectifies the issue.

That's a lie. I have installed many WiFi Joeys with Hopper 3's

 

[DWS44]

That's a lie. I have installed many WiFi Joeys with Hopper 3's

Amen...had a Wireless Joey on my H3 for ages now.

This poor guy (the OP) is getting hard lessons in the reason we call it CSR Roulette. In his case, the house keeps winning.

 

[Fineassh*t]

I got the new hopper and I still get the snap message so tell me is it a spying device or what?

 

[HipKat]

I got the new hopper and I still get the snap message so tell me is it a spying device or what?

Why would you think it's a Spying device??
Especially since a simple search of the forum or Google would tell you EXACTLY what it is; to speed up the User Interface and remove lag in remote functions.

 

[TheKrell]

I got the new hopper and I still get the snap message so tell me is it a spying device or what?

Clarification, please. What "new Hopper" do you have?

 

[MikeD-C05]

Question should be how many tuners do you have? If it is 3 it would be a usb snap with the Hopper with Sling or the 2nd hopper. If it is 16 tuners it would be the Hopper 3 with NO usb snap needed.