622 And The Advanced Tech!

[STORMBO]

Confirmed there is a problem with the 622.......They are aware of it, and are working on in.........My 622 goes black every hour or two then reboots..... Advanced tech said it is not just my receiver......Told to call back next Monday to see if there are updates.What does that tell you experts?

 

[sunfire01]

Mine never does that, been running 2 weeks now, no probs

 

[psumattDE]

It tells me what's been said before-
YOU have a bad box.

 

[Scott Greczkowski]

Some reps will tell you anything. Never happened to mine.

It does seem like most of the problems people are having is with local off air channels.

But my 622 has been rock solid (except for the sound TICKING from time to time)

 

[djmav]

I have had mine since this Sunday March 5th. No issues at all whatsoever.

 

[LER]

I've had some spontaneous reboots, especially when trying to rescan for the other 2 subchannels of my local PBS (KLRU).

Also the sound popping. I do know that when I was talking to an advanced tech BEFORE I got my receiver, they knew about it, and to expect software updates within a release or 3 to fix it.

LER

 

[STORMBO]

If I Have A Bad Box Will They Send Me A New One Or Are There So Few 622's?

 

[petrozio]

Running since 2/15. Haven't rebooted yet. No problems.

 

[jsanders]

Sounds like you might try and call tech support again, maybe you will get a different CSR!

 

[DVDDAD]

Had mine since 2/14. Besides my Satellite HD-LIL's not mapping down, I've only had sound issues. Skipping & lip sync off, but a reboot cures it. Never had a black screen. You have either a bad box or bad switch/installation.

 

[sprintcarcrazy]

Mine download software, then rebooted, then rebooted, then rebooted, then rebooted, thats all it does now, no picture, just a flash.

 

[CivicOnBoostEK]

random reboots are a known receiver issue.. Noth happening to all, but are to alot of them.. Only issue ive had with mine is when youre on a sirius channel, and you pause it, after 3 seconds of playback the audio is gone. If you pause again, then replay, 3 more seconds of audio. Also happens if you try to record it too.

 

[alysenlynn]

622 reboots like crazy

Well, we had our 622 installed on the 23rd of Feb and had not had any rebooting issues until yesterday....Friday night I noticed a new software download around 1 am. Then starting yesterday we have had a problem with the reciever rebooting as often as every 10 minutes and sometimes an hour apart. It reboots while we are watching tv or while it is off. I think its definitely software related as that is the only change.

I'm also getting a run around with tech support. The first tech said to unplug it for 2-3 minutes and then plug it directly into the wall. If it continues then they will replace the receiver. Well I called back after it was continuing and got another tech who won't replace it until she sends a service tech out next SAT to check the grounding. A third tech has now agreed that if we hook up the other reciever we have (a 311) and it doesn't happen then they will replace it! What a rip off! So we're doing that and waiting 2 hours then calling back.

In the meantime this means no Sopranos in High Def tonight!!

 

[Aftershock]

I had the same problem.DISH sent out a new receiver and now I have no problems

 

[STORMBO]

They Are Sending Me A New 622..............finally

 

[alysenlynn]

Had a great tech last night after we confirmed the 311 was working fine and he sent me out a new 622 today. I hope this one works!