When I called in the CSR said I couldn't get it. I asked to talk to a supervisor since it's widely reported on the internet that this is an available special. She put me on hold, came back and said it was all taken care of. So try again until you get it.towelie said:So, I just called and tried to get it (I already activated the HD package a couple weeks ago). The CSR said I can't get the special rate because I already had it. I said I knew of several people who got the deal, and he said that was "not true". Should I just call back and try with somebody else? I got the guys name & employee ID. I was not too thrilled with his response...