Neutron you have NO IDEA how right you are in saying this, case in point, bought a nice DVR from dish at a garage sale, brought it home it powered up ready to go, called dish all excited, oh sorry sir we cant activate that for you it has a $200 balance on its card, ok send me a new card was my response....sorry sir we don't do that you are responsible even if it is someone else's balance..ok..hang up try CSR roulette...nothing same thing...try a manager, told manager, well come pick up your stuff cause I am calling DirecTV when I hang up with you, I now have a DirecTiVo DVR40, a standard receiver, NFL Sunday ticket, 4 months free total premier, HD receiver coming this week, 6 months free of HD programming, and $5 dollars off a month of any programing cause my installer was a day late.....God I love DirecTV!!!!!!!Neutron said:That's one of the main reasons Directv is better than DISH. DISH will screw existing customers and always give better deals to new customers.