5 LNB can not be installed per installer

[maleman]

just do it yourself and put it on the side. I moved my dish and got better signal than the installer.

 

[locksmith30076]

Diretech are idiots, incompetent bofoons, you need to call retention and speak to superviser and if you don;t have a comfort level with the one you get hang up, wait till the next shift comes on and repeat the process, demand they make diercttech hire one of their subs to come out and get it done. They have a new workers comp policy they bought on the cheap that does not insure them on the roof so they lie their ass off about roof jobs or in some cases tell you the truth, a few of their installers told me so, and they are basically idiots, I had a sub called MegaTech here in Memphis come out and they ahd to re-do some of directtechs wiring. I will now just call them and pay them out of my pocket and DTV retention said they will just reimburse me by crediting me what it costs. Dont listen to directtech, they are clowns.

... its customers like i will never deal with.

 

[chadzx11]

You'll get real far calling with an attitude like that.

No. I'll back him up. Directech is one of the worst companies I ever worked for, and that was when they were a small time local outfit in louisiana. $17.50 for a trouble call, then they weasel out of it one way or another. As much bad press as Bruister and Associates, Mastec, and Ironwood get, they must be really horrible.

If you want to know how real installers (people who have done business with these clowns) feel about these companies, check this out:

installer review board

As an aside, the worst company I have ever worked for is not even listed. I will be adding them later on this week. I have a reserve check pending, and it remains to be seen how much they will be ripping me off for. But that is a dishnetwork RSP. I'll never work for another RSP, MSP, HSP, or any of their subcontractors again. Hell, I'll go on welfare first.


locksmith30076------Why not? Because he has a clue? At least he had the nerves to put his money where is mouth is instead of taking DirecTechs substandard work.

 

[chadzx11]

I understand. Today Verizon and Cable can give you all in one package. But tomorrow satellite companies will be able to do the same with a 100% clear picture and quality and no cables running to your house.

Never happen. Hughes had the best shot, but they sold off directv. D* and E* have contracts with WB, but the WB equipment is suspect. And I feel sorry for anybody who gets a WB installed by the dish RSP I worked for. I was one of 4 they had get certified, the other 3 were certified rock apes. I was the ONLY one from their memphis office to pass it on the 1st try. Our "manager" had to be handheld and walked through it (by ME) in order to pass it, his boss had taken the class 7 times and still had not passed it.

 

[charper1]

It least now more people are understanding it is some bad installers and install companies that are to blame and mucking up the some of the works for customers. Now if we could get people to consistently report them to DirecTV (as opposed to blanketly blaming them), the BBB and their State Attorney's Office so we can we them out we would all be much better off.

 

[chadzx11]

Look at that link I threw down. Its a hall of shame, and that ain't even close to being every install company out there. However, DTV is to blame for a lot of good installers, like me, leaving the industry. They have apparently begun charging people $100 for a service call if they send their HSP flunkies out to a house. This means if I am doing fullfillment work, and the customer has an issue and decides to call D* instead of me, I'm gonna get nailed. Even if it is something that is totally not my fault (you would not believe how many a**holes relocate their TVs and use a splitter to extend the line---to get out of paying for an upgrade or relocate), I'm gonna get $100 yanked. There is no real appeals process. Basically, just a big FU.

I do QCs only now, and I am also back in school, where I will be learning auto-mechanics. At least in that industry, I don't have to worry about chargebacks.

 

[charper1]

They have apparently begun charging people $100 for a service call if they send their HSP flunkies out to a house. This means if I am doing fullfillment work, and the customer has an issue and decides to call D* instead of me, I'm gonna get nailed. Even if it is something that is totally not my fault (you would not believe how many a**holes relocate their TVs and use a splitter to extend the line---to get out of paying for an upgrade or relocate), I'm gonna get $100 yanked. There is no real appeals process.

Now that I totally agree with you on; and there should at least be an official revue or appeals process.

 

[tech007]

Look at that link I threw down. Its a hall of shame, and that ain't even close to being every install company out there. However, DTV is to blame for a lot of good installers, like me, leaving the industry. They have apparently begun charging people $100 for a service call if they send their HSP flunkies out to a house. This means if I am doing fullfillment work, and the customer has an issue and decides to call D* instead of me, I'm gonna get nailed. Even if it is something that is totally not my fault (you would not believe how many a**holes relocate their TVs and use a splitter to extend the line---to get out of paying for an upgrade or relocate), I'm gonna get $100 yanked. There is no real appeals process. Basically, just a big FU.

I do QCs only now, and I am also back in school, where I will be learning auto-mechanics. At least in that industry, I don't have to worry about chargebacks.

What company are you working for? Why do they charge you $100?

 

[raoul5788]

I have a 3 LNB installed by Robert's guy about 2 years back on side of my roof, they did a great job and I have no issues for 2 years.After 2 cancellations I finally had someone from DirectTV's DirectTech subcontractor at my place to do the install of 5 LNB dish.

The installer said he will be unable to install on the side of the house as the new dish is 40lb & can not go on side. He said he needs to put it on Roof and if he puts on the roof then I will not get signal from 119. Installer and subsequently DirectTV installation support said that his supervisor will review and based on the description it may an issue of no line of sight issue and I may not be able to get 5 LNB unless I shop the tree in front of the house.

Can someone tell me what my options are? Is there someone in DirecTV who really care about these things? The person on the line from their Installation Support Group did not care and so did the DirectTech guy.

Thanks

Another possibility is a pole mount using the rake board for stability. Check out the left picture in post #26. http://www.satelliteguys.us/showthread.php?t=70184