Well that stinks! I wonder what the rate is actually supposed to be, and when Dish will get off their butts and get the website updated to reflect that. At this point, they should at least make the new rate lower than what they were originally planning to make it, even if that still has to be higher than the advertised $5 rate. So, if Dish had intended to make the second Hopper 3 fee $10, but advertised $5 instead, then split the difference and make it $7.50 going forward. (This is in addition to giving the appropriate credits to bring everyone's rate down to the $5 rate that was actually advertised for the last three months, of course.) This seems like it would be a fair way of doing it, in order to make up for all of the confusion and disappointment that this issue has caused. Then, after at least a year of the new "compromise" rate, Dish can go ahead and raise it to the full $10, if that is the rate they had intended to charge all along. In any event, under no circumstances should that rate remain $15, as they have been actually charging all this time!He told them that I was quoting the interactive "If you own a receiver" panel of the 2021 Pricing webpage and PDF version of the new pricing which says $5 for my owned H3. They said it's an error that they know about and it's not been dealt with . . . Yet! So they will not give me the "advertised" amount.
If any good comes out of this mess, I certainly hope that it means that Dish will start allowing customers to lease both Hopper 3's going forward. Once Dish actually sees how much they will lose in monthly receiver fees by giving the discount to those of us with purchased equipment, they will very likely rethink their policy of requiring the second Hopper 3 to be purchased. In the meantime, the early adopter power-users keep getting the short end of the stick. They were forced to spend more money up front, and got stuck with higher monthly rates, at least until Dish finally fixes their billing system mess and/or fixes their advertising, as explained above. Dish, make things right for your long-term loyal customers, who often post here and convince others to stay with Dish and/or to upgrade their Dish equipment. These are your ambassadors on this site, and they are not the kind of customer that you want to be ticking off!