2021 Dish Prices

[llokey]

Made the call got whomever was next. I asked if I had Customer Loyalty or Retention and was told they're all of them now. Looks like a consolidation. No special help. Just "implied".

The loyalty number is (888)496-1260. The other loyalty number is (866)974-0752. The loyalty group existed last week when I talked to them and was a separate group. I was given no indication that the group was ceasing to exist. In fact it was just the opposite. I was told to call the second number when I wanted to activate my 211k for RV and that only the loyalty group could do that.

 

[DialgaChampion]

The loyalty number is (888)496-1260. The other loyalty number is (866)974-0752. The loyalty group existed last week when I talked to them and was a separate group. I was given no indication that the group was ceasing to exist. In fact it was just the opposite. I was told to call the second number when I wanted to activate my 211k for RV and that only the loyalty group could do that.

I also spoke to them when I complained about the fee chart as well. This guy introduced himself as a loyalty rep but the call still took over an hour anyway. About 20 minutes in, he offered me a one-time $20 credit for the inconvenience, then he went up to a $30 credit about 10 minutes after that, because he kept putting me on hold while he was busy typing in a chat with some sort of back-end team. And then another 20 minutes later, that's when he came back with the response of the $15 fee being the default and the $5 only applying to the second Hopper 3 receiver. But then he upped it to a $40 one-time credit.

After that, I asked to speak with his supervisor, who told me the same thing and said that's why he authorized the loyalty agent to give me the $40 credit, for all the trouble. He didn't refer to himself as a senior resolution specialist though, so I'm not sure if he was one, or if he was just a loyalty supervisor, or if there's a difference between the two titles.

I haven't called back since then.

 

[Jim5506]

The first Hopper 3 has no equipment fee, it is the $15 DVR fee that applies to all DVRs. The equipment fee for subsequent H3s is $5.

 

[sktrus]

From Dish's perspective, this is a brilliant move. Wait until few disgruntled members call. Give them credit for their troubles. Meanwhile, thousands don't bother calling or check their monthly bill. It is like car manufacturers resisting recalls unless they are forced. It is tacky but they are in the business of making profits.

 

[NYDutch]

From Dish's perspective, this is a brilliant move. Wait until few disgruntled members call. Give them credit for their troubles. Meanwhile, thousands don't bother calling or check their monthly bill. It is like car manufacturers resisting recalls unless they are forced. It is tacky but they are in the business of making profits.

The fee reductions for my owned equipment showed up automatically. No phone calls needed...

 

[cpdretired]

I'm currently in a two year preferred customer offer for the top 200. Dish sent me a offer for one month on us the 250 package. Would this void my two year price lock?

 

[Howard Simmons]

I'm currently in a two year preferred customer offer for the top 200. Dish sent me a offer for one month on us the 250 package. Would this void my two year price lock?

Probably if you take the offer. I got the same email.

 

[SandFarmer]

I called (866)974-0752 several times and got a busy signal. I had to called (888)496-1260 three times to get through being disconnected while the AA was talking. When I use to call Retention or Loyalty you did not go through the/an AA and barely had to wait. And if I did have to wait it was different muzak. More up scale. I know my Muzak. You didn't get the generic main number muzak on hold. We'll have to see who answers . . . in 23 minutes it says the wait is . . . Well in less than 23 minutes I got a great guy that did guarantee that he was in the "Loyalty Call Center" and explained the difference in the areas although they were basically the same. They have access to the deep dark reaches of our accounts from day one. The other only your last couple bills. We spent 104 minutes on the phone and had a great time. Looks like I was doing a training session. We had the whole crew listening in. All the questions I had in regard to the info that is all over the Internet, billions of different places on the d¡sh site and places he verified with the "Jet Team". I guess they are DIRT for Loyalty. Any way, as I thought what I was told, what finally showed up in my account and what I was told to and I'd have to pay for was all wrong. But cheaper than it should have been. But the services were wrong. He said it was Damn Good I called back.

Come to find out from the Jet Team they say the "Own Equipment Fees" are not right, is a known issue and is being worked on. What else is not right, but was done by the Jet Guy, was the $5 discount put on both my H3s, Leased and Owned. THANKS! JG. I had to guide them both to the pages that has the new services fees and the "Owned Equipment Calculator" and the downloadable PDF with the Preferred Customer Sheet. Which Jet Guy (JG) didn't even know was there and said that might explain where people are getting the info from. The Chart is correct with Locals not included. And that, for me was $12 which it says on the sheet, not the $15. Our "Group" found a lot and they learned a lot, including JG. ALSO they discovered that I was designated a PCO (POC) on the 12th and no one could answer why just now and not years ago for being a 26 year customer and all the deals I have gotten before. So this new designation in the next couple of weeks is going to help me out if I have any more problems. I guess I get to talk to the JGs directly. I don't know . . .

I got Locals back, stayed with the AT120 cuz I only lose two channels that I get from Disney or Paramount for free. I got the Senior 55+ which is free for 4 years and there are no fees for the first 6 months for the Protection Plan which is the Gold at the Silver price that I have been paying for many years that I shouldn't. For new subscribers. In all the billions of places they have scattered all over their site, the information is so disjointed that they can't enforce any restrictions which we couldn't find any. That to will be fixed. They have so much crap on the same topics with different info and pricing, some where the pricing never existed and I found most all of them scattered all other their site. Some purposely hidden so you have to dig. Looks like someone gets one hell of a clean up job. So the group got an education on how to do two H3s and getting answers for all my questions and I got:

• AT200 (Stayed with it) $72.99 –$5 for AutoPay and –$5 for my trouble: $62.99
• Got the Locals back at the old price: $12
• DVR Fee (which is basically a charge for the leased AVR): $15
• Second H3 Fee $10 (but got another $5 knocked of until they figure out that fee structure which could go up for all of us $5) $5
• Let's say $5 on fees and taxes. Although I have been getting the RSN Refund of –$5. $5
• for a Total of $99.99 (That could got up $10 depending on what is decided by the powers that be).

I knew that this was going to be a mess. Also they have me list as calling in 9 times. I only called 3, plus today.

Gotta go blow snow for the first time, 16" so far. And wipe off the 120 dish (that never gets covered and carries most of my HD) since the wind gets in the way of the SuperSoaker.

I'm happyish now .

 

[pattykay]

The first Hopper 3 has no equipment fee, it is the $15 DVR fee that applies to all DVRs. The equipment fee for subsequent H3s is $5.

The fee reductions for my owned equipment showed up automatically. No phone calls needed...

The question is: Has anybody who already had two Hopper 3's prior to January 14 (one of them purchased) actually gotten the $5 rate on their second Hopper 3, either automatically or by calling to get it corrected? Not just a one-time credit or recurring credit to offset the difference (or for the "inconvenience") but an actual $5 line item showing up on the bill for that second Hopper 3.

 

[charlesrshell]

The question is: Has anybody who already had two Hopper 3's prior to January 14 (one of them purchased) actually gotten the $5 rate on their second Hopper 3, either automatically or by calling to get it corrected? Not just a one-time credit or recurring credit to offset the difference (or for the "inconvenience") but an actual $5 line item showing up on the bill for that second Hopper 3.

Not yet for me. I will call again when I get next months bill if my purchased Hopper 3 is still $15 when it should be $5.

 

[pattykay]

Locals not included. And that, for me was $12 which it says on the sheet, not the $15.

Got the Locals back at the old price: $12

That is correct. Locals are $12 for everyone, as an add-on to any other basic package. The only people who pay the $15 rate are people who have the Locals Only core package, with no add-ons, like me.

 

[pattykay]

He didn't refer to himself as a senior resolution specialist though, so I'm not sure if he was one, or if he was just a loyalty supervisor, or if there's a difference between the two titles.

To get to a Senior Resolution Specialist, they have to put you on hold and transfer your call to the other department. They handle issues and questions that no ("regular" or supervisor) Loyalty agent can help you with (above their pay grade).

 

[charlesrshell]

To get to a Senior Resolution Specialist, they have to put you on hold and transfer your call to the other department. They handle issues and questions that no ("regular" or supervisor) Loyalty agent can help you with (above their pay grade).

The last time I called the Loyalty department the rep said she was an account specialist.

 

[pattykay]

The last time I called the Loyalty department the rep said she was an account specialist.

That is another term for a "regular" Loyalty agent. Not the same thing as a Senior Resolution Specialist (SRS). SRS is basically the same as the old Executive Resolution Team, which has also had a bunch of different names over the years, including "Office of the President."

 

[SandFarmer]

The last time I called the Loyalty department the rep said she was an account specialist.

All 5 of mine did too. I had to ask and got various answers that scared me right off the top. If they did have all my info, I'd hang up and call back.

 

[SandFarmer]

Inflation in 2020 was less than 1.5%, yet Dish has raised my package price by 12.5%. Where does Dish think we will get the money to pay these ridiculously high increases. I am already down to the Welcome pack and still missing my CBS and CW channels. We should get a rebate.

Yet they lost 413,000 subs in Q1 2020 and 133,000 customers in the 4th Quarter alone and more leaving. Just making up for the "Profit by 'lack' of Bulk".

"Cutting the Cord" doesn't payoff for everyone.

Dish Lost 133,000 Pay TV Subscribers in Fourth Quarter

Dish, led by chairman Charlie Ergen and CEO Erik Carlson, posts its latest results and records fourth-quarter growth in Sling TV subs.

www.hollywoodreporter.com

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[charlesrshell]

Received my DISH bill today. Still shows $15.00 for both Hopper 3s. Called the Loyalty department and she summitted another work ticket. Also got another $20 credit and five free movie rental certificates. Still some hope they are working on the purchased Hopper 3 $5.00 service fee. Time will tell.

Received my DISH bill today. Again still shows $15.00 for both Hopper 3s, so called the Loyalty department. The account specialist got with her supervisor. Supervisor had rep go on line with their higher up department whoever they are with the issue. They didn’t have a answer except to give me $10 credit and another work ticket number. Wonder what the hell is going on. Surely someone knows something. I guess there is still some hope getting the purchased Hopper 3 $5.00 service fee. Time will tell. Will post again when I get the next bill on how goes it.

 

[SandFarmer]

. . . Wonder what the hell is going on . . .

When I finally got an "Account Specialist" to figure out the mess the others made with renewing my account and we got to this point in the negotiations, he had to call the "Department that Knows All". He told them that I was quoting the interactive "If you own a receiver" panel of the 2021 Pricing webpage and PDF version of the new pricing which says $5 for my owned H3. They said it's an error that they know about and it's not been dealt with . . . Yet! So they will not give me the "advertised" amount.

So I am really curious as to how this turns out. I'd like to get the $5 pricing. But they're D¡SH, ya know.

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[SandFarmer]

The loyalty number is (888)496-1260. The other loyalty number is (866)974-0752. The loyalty group existed last week when I talked to them and was a separate group. I was given no indication that the group was ceasing to exist. In fact it was just the opposite. I was told to call the second number when I wanted to activate my 211k for RV and that only the loyalty group could do that.

Just called "the Other Loyalty Number" and the D¡SH male auto-attendant said, "The number you called is no longer in use. Please dial...(the regular D¡SH phone number.)" I called 3 times, twice from a number that is not associated with my account and once from the account number.

Have you activated that 211K?

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[charlesrshell]

When I finally got an "Account Specialist" to figure out the mess the others made with renewing my account and we got to this point in the negotiations, he had to call the "Department that Knows All". He told them that I was quoting the interactive "If you own a receiver" panel of the 2021 Pricing webpage and PDF version of the new pricing which says $5 for my owned H3. They said it's an error that they know about and it's not been dealt with . . . Yet! So they will not give me the "advertised" amount.

So I am really curious as to how this turns out. I'd like to get the $5 pricing. But they're D¡SH, ya know.

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I am curious on how this turns out too. I have called three months in a row now when I got my bills and got credits, work tickets, etc. I am going to call monthly when I get my bill till I get a solution. We need an answer one way or the other. I am really surprised how each time I called the Loyalty rep was not aware of the issue and didn’t know about the 2021 price increase web page. They seem so sincere and I believe them. But, I am pretty gullible. Will post again next month when I get my bill.