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I agree, good tip...this is what CSR asked me to check for when Joeys did not link.

doogie2566- I a DNS tech and you probably should call DISH CSR since it is a H/J system, but we usually do a check switch test, under (menu), (installation),(point dish). This will normally force the guide download to happen.

Hopefully by the end of summer things will improve, but so so far, 1 sale in a week for me is no surprise.

Well, I am an installer, and our trainer said phone line was not supported on hopper/joey. I said "it has a phone line connection", he said "it is not enabled"...I guess that is why I have to come here to learn anything:confused:

Tampa8, not sure what the ?? was for. I am just giving info on what a CSR tech told me, "you can turn off the joey and hopper for 1 hour and it may start download. Your other option is to replace the Joey". I replaced the joey.

I have done a H/J install, and could not link a joey. The CSR also told me if the above method does not work, you can turn the hopper and Joey off for about an hour and they will automatically update and start download. I decided that we would just replace the Joey at that point. It might be...

I am an installer (1st time h/j) and had the same "smart card not authorized for this receiver" screen 4 times. After about 5 hours at this install, we were able to complete the job. A couple things I noted for future techs: - CSR said that doing the reset to factory defaults was correct, but...

That is my understanding (btw understanding, I don't have one yet).....during primetime, tuner 1 is recording everything from the big 4 every night (7-11pm). This can be great or a problem depending on your circumstance. If you come home and turn on nightly news at 6, you are using the second...

I only know what I was told by FSM. "They want to integrate VIP receivers where needed". Either way, does not explain why you would be required to send back a rcvr before being upgraded. All the tech has to do is deactivate the VIP's like normal. Go Cubs.

I was told in training today, you would be allowed tp VIP and Hoppers. It's on one of their training slides. It just requires a 44 switch and connectivity to the VIP must be done before the node.

As a 2nd year installer, I am confused that you have to return a receiver before being upgraded. This does not make sense to me. This is the 1st time I have heard of this. As a 10 year user, it is always better to show patience and wait for the bugs to be worked out It is easier on yourself and...

I am an installer, and your questions are a little complicated and depends on your needs. I hope I can help, and anyone else can chime in.. if you enable PTAT, it record everything on CBS/NBC/ABC/FOX from basically 7-10pm. These recordings do not use up your useable disk space and only use 1...

Just wanted to add, I wish Dish and the Hopper all the best...I just don't see it being the big deal being made here. Most of my customers are happy recording a couple programs and watching "dancing with the stars" in HD.

I am not trying to be negative, but LER , "OTA is coming this summer" is the same as we do not know yet, but we are working on it. sparc, I am sure it has to do with my location in the middle of the midwest, but people don't have 3 or 4 HD TV's. Usually it is 2 HD's and 1 or 2 "old TVS".

As a installer, I see the receivers are in our shop now, but the training and customer education has been more than lacking, to say the least. Reminds me of the 922 roll-out, that came and went with the same 6 receivers on my van to this day. I have not had one customer say, "can't wait for that...

Here is a rough sketch of a remote antenna with a triplexor also...

MattG. That was what I was looking for...thanks

JPJ- you need to move your remote antenna to the bedroom you are now using as TV2. It requires two splitters and 3 pcs of cable. I will try to find a diagram for you

I am a dish tech. In my hometown, the cable service just stopped service to our most local news channel in Lafayette, IN. Everyone wants this news channel, but cable is not supplying it, and dish does not provide to our county (though if you are in a surrounding county, they will). What should I...

If you are currently using a dish 500, then you want to use the dish 1000.2. It is the same 110, 119 sat's with 129 added for most of the HD channels. I am a dish tech and camp all the time. Your dish 500 will pick up the 110 and 119 just like it is. You would only need to upgrade to get more...

I am a Dish tech. BB will show up in a day or two normally. Dish had inventory of receivers that do not have BB on them, so it needs to update once or twice to download the software. Once the inventory is used up, BB will show up immediately. When it completes the download, it will be under...

Kat, I am a long time camper and a dish technician. The 1st thing you should do is get a Dish 500 (or a 1000.2 is even better). I found mine by a home builder on trash day. The next thing you need is a stable, level mount. I use a concrete block with the mast secured to it. Next- the mast must...

We were told this week that the receivers were replaced with good ones and the vans restocked. We have only installed a couple since so we have no idea if the problem is really fixed.

I am a tech and all the vans in our shop were stocked with 922's last week. A day later, all were recalled for software issues. It probably is another bad 922.

From my experience about this, just don't say it is a commercial account. The only one who cares is the stupid sales *****.