Where's my BB Movie Pass

[GaryPen]

I just got residential service installed. But, I do not have the Movie Pass (nee Platinum) channels. I see the option of adding Movie Pass for $10 in My Account at dish.com. But, I'm supposed to be getting it for free for 10 months.

I called, and they say they added it. But, the channels are still not available on my 722k. (They also can't seem to correct an issue where someone else's DVR is showing up in addition to mine in my DO account. But, that's another story.)

Has this happened to anybody else when taking advantage of this promo?

 

[pitstop66]

I am a Dish tech. BB will show up in a day or two normally. Dish had inventory of receivers that do not have BB on them, so it needs to update once or twice to download the software. Once the inventory is used up, BB will show up immediately. When it completes the download, it will be under Blockbuster Movie Pass in the DVR menu

 

[GaryPen]

Thanks. I'm not so interested in the streaming BBMP in the DVR menu right now. It's the Platinum channels, HDNet, Palladia, etc, that are the highest priority right now.

I would have th oughtthat if my account was activated for it, those channels would be showing up regardless of whether or not the streaming feature is available in the DVR menu.

 

[GaryPen]

Also, it's not showing up in "my programming" in my account online.

 

[TheKrell]

I agree: the formerly Platinum linear channels should be showing up right away. I think your CSR did something screwey. Recommend appeal to a DIRT member since they rock.

 

[GaryPen]

I would like to contact IRT. But, I don't know where to find a list of the team members, along with their active hours, in order to send a PM.

 

[TheKrell]

Use the Forum tab at top and look at the bottom for active users IN RED.

 

[kwindrem]

They also can't seem to correct an issue where someone else's DVR is showing up in addition to mine in my DO account. But, that's another story.

Has this happened to anybody else when taking advantage of this promo?

I had this happen to me the first day I tried to access BBMP. The web site was also extremely slow. It eventually cleared up and speed returned and have not seen this since. It's a huge security risk if BBMP is crossing accounts due to some network glitch.

 

[rodneypierce]

I just signed up saturday and had this same issue. Now it shows the movie pass there, but still says I have to pay for the movies. Going to check tonight and see if it has cleared itself up.

 

[GaryPen]

-My "platinum" channels showed up eventually, after an IRT member gave my box another hit. So, I got that going for me, which is nice.
-Also, I didn't realize that I had to activate BBMP myself. The option wasn't visible on the left side of the account side until hours later. But, once I saw the option, I was easily able to activate the BBMP online DVD-by-Mail thing. The installer probably should have mentioned it.