The bold is the key. So, the bottom line is that existing customers can do this upgrade ourselves. (Whether Dish will allow that is another thing entirely, but it is technically possible.)From our training, just to be clear for you guys, "The files are not available over the satellite. As stated in the update process, you can download the Android software over the internet for Hopper+ Upgrades, not for New Connects. This may change in the future but currently, the Hopper is not able to do this for New Connects, so USB is the only option."