Wow terrible service with Dish moving to Directv
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What's sad is that any of this is necessary. So many people feel like it is okay to steal from a large company.
The methods are very similar. Every time you write a check or use a credit card to buy something at a retail store, they assume you are dishonest and go through steps to validate your payment. The alarms on the front door are because they expect you to walk out with their merchandise without paying. The cops are there to arrest you if you try.
The inference is the same. However, since we are so accustomed to seeing these measures, we're not offended. When Dish calls us up and asks us to verify that we are using their service appropriately, we get offended.
I'm not suggesting that any Dish employee who behaves rudely or insulting should be tolerated. I am saying that Dish needs to and has chosen to verify that their customers are abiding by the contract terms and not stealing service. Once again, if you have a better method then make the suggestion to Dish, maybe they'll use it. So far, the only suggestion I've seen is to require people to either purchase landline phone service or internet service.
The original post which I responded to contended that five people stealing service was not that big of a loss because all of them wouldn't have bought the service. One person bought the service and four people were stealing it. That's a loss of "four" services to theft. I don't care what analogy you want to use. Dish delivered the service and didn't get paid for it.
They say they won't ask for the things that you've excepted.
Since they typically own the equipment and you've promised to keep them up-to-date on where it is, they have a right to check up on you. Until such time as each ODU includes a GPS receiver and all boxes can phone home (this is the difficult part that isn't really getting much easier), the phone audit is the only tool that works across the board.
H.
Private Home Viewing Only. DISH Network provides Services to you solely for viewing, use and enjoyment in
your private home. You agree that no Services provided to you will be viewed in any
areas open to the public, commercial establishments or other residential locations. Services may not be rebroadcast or performed, and admission may not be charged for listening to or viewing any Services. If your Services are viewed in an area open to the public, a commercial establishment or another residential location, we may disconnect your Services and, in addition to all other applicable fees, you must pay us the difference between the price actually paid for Services and the full applicable rate for such Services, regardless of whether we have the right to distribute such Services in such other location.
Private Home Viewing Only. DISH Network provides Services to you solely for viewing, use and enjoyment in
your private home. You agree that no Services provided to you will be viewed in any
areas open to the public, commercial establishments or other residential locations. Services may not be rebroadcast or performed, and admission may not be charged for listening to or viewing any Services. If your Services are viewed in an area open to the public, a commercial establishment or another residential location, we may disconnect your Services and, in addition to all other applicable fees, you must pay us the difference between the price actually paid for Services and the full applicable rate for such Services, regardless of whether we have the right to distribute such Services in such other location.
It is not what they do, it is how they do it that upsets the posters here and what many defenders of the practice seem to be ignoring.
I have little issue with them doing the audits, I'm a little surprised direct doesn't do it.
What i, and others seem to have issue with is the way the people that are in charge of this process seem to treat those that they audit.
Personally, and my situation doesn't seem to be all that unique, I've given dish zero reason to believe that my service was not being utilized to the letter of the contract.
Yet I was treated as if I were stealing, spoken to as if I were stealing, and even after I answered all questions and had given all the information to prove that I was not stealing I was treated with no difference.
Yeah, they can do it, we signed a contract, ect, so forth, don't like it, leave.
That said, treat people with some courtesy and this would not be the small issue that it appears to be.
No, probably doesn't hurt them to an noticeable degree, but it is a piss poor execution of a likely necessary practice.
Hell, even wal mart has a greeter to tell me hello and smile at me despite all the cameras, security scanners and credit card machines.
B.
Additional Tuners and Receivers.
We may choose to allow you to place additional receivers on your account.
If we allow you to do so, each additional receiver will be authorized to receive the same Services as your initial receiver, subject to the limitations of your television equipment.
All of your receivers must be located at the same residence and continuously connected to the same land-based telephone line and/or broadband home network. If you wish to receive Services at two different residential locations, you must open a separate account for each location, unless otherwise specifically authorized by DISH Network. You may not directly or indirectly use a single account for the purpose of 5 authorizing Services for multiple DISH Network receivers that are not all located in the same residential location and connected to the same land-based telephone line and/or broadband home network. If we later determine that you did, we may disconnect your Services and, in addition to all other applicable fees, you agree to pay us the difference between the amounts actually received by us and the full retail price for the Services authorized for each DISH Network receiver on your account.
Additional Tuners and Receivers.
We may choose to allow you to place additional receivers on your account.
If we allow you to do so, each additional receiver will be authorized to receive the same Services as your initial receiver, subject to the limitations of your television equipment.
All of your receivers must be located at the same residence and continuously connected to the same land-based telephone line and/or broadband home network. If you wish to receive Services at two different residential locations, you must open a separate account for each location, unless otherwise specifically authorized by DISH Network. You may not directly or indirectly use a single account for the purpose of 5 authorizing Services for multiple DISH Network receivers that are not all located in the same residential location and connected to the same land-based telephone line and/or broadband home network. If we later determine that you did, we may disconnect your Services and, in addition to all other applicable fees, you agree to pay us the difference between the amounts actually received by us and the full retail price for the Services authorized for each DISH Network receiver on your account.
It's called " I had no interest in the thing"...
Out of sight. Out of mind.
No need for you to be a wise ass.
Ya good with that Mr Superiority?
There you go. Dish is violating their own contract. IF we determine, THEN we will disconnect services...not before.
No, they disconnect before you can verify (ie. missed calls, not at home, etc.). There is a distinctive difference. If they just stopped that one practice, I bet hardly anyone would complain. From a legal standpoint, they are in breach of their own contract wording. Disconnection before determination.
By no means do I condone account stacking. However whenever someone posts a link about how many billions Charlie Ergen is worth I almost have a little sympathy towards the stackers.
If dish wanted a secure system they'd have a secure system. In a twisted way I could believe this is Charlie's way of doing a little philanthropy while upholding his image as a ruthless business man.
Having the audit dept is really just a front for the share holders to show them he's trying to combat stacking when in reality they're making very little difference. All the while secretly doing his philanthropy by not having a secure system that allows for stacking & helping people who could not otherwise afford it.
Since this thread is already full of wild speculation I see no need of breaking the theme..
If dish wanted a secure system they'd have a secure system. In a twisted way I could believe this is Charlie's way of doing a little philanthropy while upholding his image as a ruthless business man.
Having the audit dept is really just a front for the share holders to show them he's trying to combat stacking when in reality they're making very little difference. All the while secretly doing his philanthropy by not having a secure system that allows for stacking & helping people who could not otherwise afford it.
Since this thread is already full of wild speculation I see no need of breaking the theme..
