Latest Email from DirecTV
Dear Mr. Sweeney,
Thanks for writing and letting us know your concern. I see that you're one of our valued customers. I just want you to know that we appreciate your business and we look forward to serve you for more years to come. I'm sorry for any inconvenience this HD Programming may have caused you.
It's good to hear of your enthusiasm to fully enjoy the HD programming. After years of preparation, we’re excited that the first wave of new HD channels should be on the air by the end of September. Here are the channels we expect to be available first:
A&E HD
Big Ten Network HD
Cartoon Network
Cinemax HD East
Cinemax HD West
CNN HD
ESPNews HD
Food Network HD
FSN New York HD
HBO HD West
HGTV-HD
The History Channel HD
Madison Square Garden HD
NFL Network HD
National Geographic Channel HD
Showtime HD West
Smithsonian Channel HD
Starz Comedy HD
Starz Edge HD
Starz Kids & Family HD
Starz HD East
Starz HD West
TBS in HD
The Movie Channel HD
Versus HD / Golf Channel HD
The Weather Channel HD
While details are still being finalized, we’re planning to bring up the following channels in October:
Animal Planet HD
Bravo HD
Comcast SportsNet Chicago HD
Comcast SportsNet Mid-Atlantic HD
Discovery Channel HD
Fox Business Channel HD
FSN Detroit HD
FSN Prime Ticket HD
FSN Southwest HD
FSN West HD
Fuel TV HD
FX HD
The Learning Channel HD
MGM HD
NBA TV HD
New England Sports Network HD
The Science Channel HD
Sci-Fi Network HD
Speed Channel HD
SportsNet New York HD
USA Network HD
Yankees Entertainment & Sports HD
And that’s not all! Even though we don’t have a definite schedule yet, we’re expecting to bring you even more HD channels in the near future. Stay tuned to directv.com/hd to keep up with the latest HD news.
Just to let you know, when I reviewed your account, I found that you got a DIRECTV HD System. To make sure that you continue to receive all of our HD programming - including new HD programming we’re launching later this year - you will need to make sure that a device called a B-band converter is connected to each Satellite-In port on your DIRECTV H20 or DIRECTV HR20 receiver. The B Band Converter came in the carton with your receiver and if you had professional installation, it is most likely already connected. For instructions on how to check for B Band Converter connection or to order one, go to directv.com/bbc.
Should you have any other outstanding concerns, please let us know, the fastest way to reach us is at 1-800-531-5000 and our professional and courteous Customer Service Representatives will be happy to assist you.
I hope that I was able to address your concerns satisfactorily. Thanks again for writing and stay tuned to directv.com for the latest news and information about our services.
Sincerely,
Sheila
Employee ID
DIRECTV Customer Service
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