For those of you contemplating the upgrade to a new DVR, I thought I would share my experience.
I currently use an HR10-250 that I bought some time ago for $900. Yep, that was a darn good price at the time.
After reading the various posts here, I was prepared to pay the standard $199 upgrade fee for an existing customer to go to the HR21-700. I only subscribe to the Plus DVR package and have never subscribed to any of the premium sports services and only rarely to some of the movie channels like HBO and Cinemax, so I wouldn't consider myself a particularly valuable customer that they would make extended concessions to retain.
Then I'd have to sell my HR10-250 on eBay and it looks like they are selling for around $100, so that would be a net out-of-pocket cost of $100, plus the hassle of running the Ebay auction, packing and shipping the unit.
In the first few sentences of the phone call, I was told that I was eligible for a free upgrade. I doubted that, but never look a gift horse in the mouth, right?. After being transferred to a couple of different higher-level folks, they said they could do a DVR swap and install of the 5-LNB dish for free. And the install appointment is tomorrow morning! Yep, I can do free.
I currently use an HR10-250 that I bought some time ago for $900. Yep, that was a darn good price at the time.
After reading the various posts here, I was prepared to pay the standard $199 upgrade fee for an existing customer to go to the HR21-700. I only subscribe to the Plus DVR package and have never subscribed to any of the premium sports services and only rarely to some of the movie channels like HBO and Cinemax, so I wouldn't consider myself a particularly valuable customer that they would make extended concessions to retain.
Then I'd have to sell my HR10-250 on eBay and it looks like they are selling for around $100, so that would be a net out-of-pocket cost of $100, plus the hassle of running the Ebay auction, packing and shipping the unit.
In the first few sentences of the phone call, I was told that I was eligible for a free upgrade. I doubted that, but never look a gift horse in the mouth, right?. After being transferred to a couple of different higher-level folks, they said they could do a DVR swap and install of the 5-LNB dish for free. And the install appointment is tomorrow morning! Yep, I can do free.
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