Weirdest problem ever: sound and on-screen menus, but no channel video

[snissen]

OK, this is by far the weirdest problem I've had in my 10 years of DISH use: Right now, on all channels on my ViP622, I get sound but not the video picture for the channel. And it's not that my television is broken, because if I ask for the on-screen program guide or menus or lists of my recordings or anything else, those display just fine.

So I can use the menus to select a program I have recorded, and I can play the recording and hear it, but none of the video picture displays--it's just a blank black screen. Same thing with live viewing: sound is fine, but no picture.

Does anyone have any idea how to fix this? What do I do? (I'm trying a reset now, but that can take up to 20 minutes.)

Or even how this weird mix can happen?

Help! Sande

 

[snissen]

Ahh, a triple reset fixed it.

For now. Does this mean my old ViP622 is heading for failure?

 

[TheKrell]

A few years ago my 722 would do that. Hasn't happened in a long time, so far as I can remember. So I think Dish fixed it for the 722.

Maybe there is a law of conservation of bugs...

 

[3HaloODST]

I think the 622 had a bunch of hdmi failures at one point.

Sent from my iPhone 4S using Forum Runner

 

[snissen]

Wouldn't an HDMI failure also affect the display of non-video images like menus and the EPG?

I understand why my sound wasn't affected, because it doesn't go through the HDMI/DVI-D connection to the television; it goes straight from the DVR to my home theater system using the SPDIF(?) optical audio output.

 

[3HaloODST]

Oh, missed the part where the menus still show. Nevermind.

 

[KKlare]

If you get your sound from the optical port and the video is not there, then I think the HDMI cable is bad or is not hand shaking with TV. Drat that HDCP. Try the RGB cables to bypass that case.
-Ken