Insync, Your experiences were simular to mine. I really don't blame VOOM itself that much, but installs inc. seems to be the culprit. I really think VOOM can cut all these problems in the bud by using a different company to install their product. To give a example, I had D* install a new 3LNB dish, two set boxes. Their installer was absolutley wonderful. Grounded my system, took his time, stayed for a half hour afterwards to make sure everything was fine after installation. His wiring job was first rate.
Then I decided that i wanted VOOM as well the following month. The first VOOM installer did not peak the dish properly, did not ground the system, and told me that he was going to leave the wiring as is, so as"when you decide to cancel, it will be easier to take down" I also found out that he had previous installs that he had done, I was the last stop, and confirmed that he had given me a STB that did not work on one of his previous installs he had earlier that day. No DVI cable as well. I called VOOM, it took them a two week period to reschedule a install. I wrote Wilt, and he took care of what was needed to get me up and running on his end. The second Installs Inc. installer arrives, sees what was done, and stated to me that he was not getting paid for a reinstall, but a recheck. He refuses to do the job, untill i get his supervisor on the phone. He then proceeds to tell me that He doesn't want to give me the new STB, that it was not part of the original problem. Here I go making another call to his supervisor. He then sees that I have D* as well, and proceeds to offer me a "hot card" for D*. Just utterly amazing. I think VOOM as company should cut the beeding, and get rid of Installs Inc. By reading the boards, I bet 90% of all the problems people are having with VOOM are just lousy installers.
