I never said that you insulted me. But rather that any insult to my persona has very little bearing on me. I take it very lightly.
However, insult the staff here and I have a big problem with it!
well that im glad we got straight.
But you don't want the service because you already cancelled. Right? That's fine that you don't want anything for free but you don't want it anyway. I am rather confused.
Yes i did cancel, i was told by a csr that escalation wouldnt do anything i should just cancel, so i did, <i have that one on tape, man was the manager mad when he heard that. but in truth NO i dont want to cancel and now it seems hopefully i have a manger that is going to escalate these issues, we shall see
when you say VOOM tells you that they should have put a longer arm on the mast, was that a CSR or Installs Inc?
VOOM csr
I am having problem understanding this. There are four type of problems that you may experience.
1 - the ones originating from the signal that VOOM sends. That cannot be the problem you are talking about because everyone else in thi forum would have the same issues.
2 - Installation problems. This is an installer issue. If he/she cannot setup this correctly you will never get a signal.
3 - Software issues. Are the ones we already know in this forum and should not prevent you from getting a signal once the installation is done correctly.
4 - Hardware issues. This is a possibility but it has to do with the equipment going bad. Not unlikely but possible.
Aside from these, I can only say that yours will either fall on 2 or 4 and given the comments you made on this forum, I will heavily focus on 2.
You are correct it is 2, i knew this from the get go, i informed voom of this this is where i am having an issue getting another tech out to fix this issue
So somethings at VOOM do get fixed, right? I had Dish Network for 10 years as well and had problems with them. Luckily all of them have gotten fixed. So problems/issues here and there I expect. I expect them to get fixed as well.
Yes things at voom do get fixed as ive stated but installs inc needs to be fixed YESTERDAY
The documentation speaks for itself, right? I did not know we were talking about this. I thought we were talking about how you felt left out by VOOM because of your installation/service problems.
I dont feel left out , i feel Voom is just bad csr and bad installers, pic q was excellent when it actually worked
as for the documentation, i was referring to the numerous service call letters i recvd from voom, installs inc i have 9 letters from installs/voom about one service call all stating 4 different dates, as a side note did you know you can have an uninstall done quicker than you can schedule a realignment?
Not at all, my friend. Do a search and read. I had billing problems, PQ problems, signal problems as well. The billing was fixed. The PQ problems still exist in some channels. The PG problems seemed to be at minimum now. So not everything is happy land in VOOM land but I can say that when I turn on my HDTV, I see a signal coming from VOOM. No nothing is perfect but I rather look at it objectively and try to resolve the issues first. Given the fair amount of time that I have dedicated to DBS/Cable, I can confidently fix any problems that I may have in my house with the DBS/Cable. Unless is an equipment failure, I know where the problem may or may not lie. This is why I do not let any Dish Installers near my house. And when the VOOM installer comes for any service calls, I already know what he needs to do and I usually let him know.
as i do also , i was warned by Csr that i would be responsible for anything that might happen to any of the equipment if i touched anything of VOOMs
so you see instead of fixing the issue, one thing they are clear of, you will be held responsible that has been the only constant, thats sad
I agree. When a complaint is warranted it should be heard. Not all over the forum (like you did) but it should be heard. There's only one agenda that I have - bring you the best information about DBS I can get my hand on. When VOOM has done something wrong, you can find my post here where I say that it was wrong to do so, when there's false information posted, I come out and also say that is wrong. You can find a balance information here whether is positive or negative. WE NEVER TRIED TO HIDE THE NEGATIVES. ALL ARE WELL DOCUMENTED.
I never thought you tried to hide them i just think to many people blame the local installers/installs inc when the ultimate responsibilty lies with VOOM
I believe what you say. However, this is the local installer correct? why you did not ask for a different installer? Only once I will let the installer screw me over. Why is it that you are having such a difficult time for an installer even to show up? I find that hard to understand.
this is 2 different installers, the 1 local installer that i trust is the one that was in my house replacing a box when i called voom to ask if he could repeak the dish, he was agreeable, voom csr said no. i asked for a manager and in the meantime the sat installer had to go to another job, the manager proceeds to tell me they do that all the time, it shouldnt have been an issue.
as for installers and getting them to show up, one as it stands now they need to do it on my terms, which i dont think is unreasonable after all of the issues.
and they are probably busier with other installs than service calls, my guess is they make more money, the one installer i know (whom i asked for in my communication with voom and installs was told he never recvd the order) yet he did an install a block away 2 days after the other installer didnt show ? is that logical ?
Everyone wants great customer service from any where. If you have read here all the complaints about VOOM's csr, you will know that their customer service can vary from poor to excellent. The ones I deal with have been courteous to me and sometimes I have encountered some with limited knowledge. So everyone here is in agreement.
Agreed
Again, whomever did your installation did not know what he was doing. Here's another tip. NEVER SIGN THE WORK ORDER UNTIL YOU KNOW EVERYTHING IS WORKING. I don't expect you to fix it yourself, my friend. I don't expect you at all to do that. You just never got an installation done correctly.
I certainly know this nowabout signing i checked signal and it was working fine, installer told me that 80 was fine , well with directv it is.
obviously its not and with the shoddy work done the dish shifted, and now i find out it shifted because he crushed to bracket holding the dish, stripping the bolts. so i need a new arm. in effect these are none of the same issues i had inj april these are installer related more than a signal issue, i had it at 90 but again i couldnt do anything because of the stripped bolt, and yes i am an idiot i climbed the roof within a month of an acl repair
Again, I never said you did. Thanks for that because I do not work for them. I wish I did because the moment I do I would resign my position here. My experience outside this forum has tought me the ethics of working relationships.
