Just got a call saying it was from Voom and would like to ask 5 questions regarding my service.
1. Installation process
2. Activation time
3. Are you receiving more HD than before with Voom? (vs. equal or less)
4. Expertise/Knowledge of the installer.
5. Overall install process
These had multiple choice answers and scales from 1-4
I don't recall if this is the exact order in which they were asked but that was it. I was able to add my comments for each question. In my case, because my first install was not good but the second service call was excellent I was able to rate both.
By the nature of the questions,it seems to me like Voom is checking up on their installers...!!!
Anyone else get this call...BTW my install was on March 15, 2004
1. Installation process
2. Activation time
3. Are you receiving more HD than before with Voom? (vs. equal or less)
4. Expertise/Knowledge of the installer.
5. Overall install process
These had multiple choice answers and scales from 1-4
I don't recall if this is the exact order in which they were asked but that was it. I was able to add my comments for each question. In my case, because my first install was not good but the second service call was excellent I was able to rate both.
By the nature of the questions,it seems to me like Voom is checking up on their installers...!!!
Anyone else get this call...BTW my install was on March 15, 2004
