[VOOM] New Promotions start 8/01/04

[momust@aol.com]

I guess buy your statments that you are new to the cablevision umbrella,
They can call it what they want it is still a Cablevision co. and they tend to
be the first to raise the rates and the last to add the new services,
everthing is add-hoc to them, $5 for this and $5 for that. I hope it fails and one of
the MORE customer friendly co's takes it over. $115.00 per month for the
VAVA-VOOM pkg w 2 rental receivers is very steep in today's market. PLUS you
still need the family service for the kids TV's and add the online service
that's just over $200.00 a month for them and they will not discount anything.

 

[momust@aol.com]

I guess buy your statments that you are new to the cablevision umbrella,
They can call it what they want it is still a Cablevision co. and they tend to
be the first to raise the rates and the last to add the new services,
everthing is add-hoc to them, $5 for this and $5 for that. I hope it fails and one of
the MORE customer friendly co's takes it over. $115.00 per month for the
VAVA-VOOM pkg w 2 rental receivers is very steep in today's market. PLUS you
still need the family service for the kids TV's and add the online service
that's just over $200.00 a month for them and they will not discount anything.

 

[barth2k]

if they give you a problem, just ask to talk to a supervisor and explain nicely that they will not give you any problem if they want to keep your business.

 

[nostrodumb_ass]

[VOOM] Re: New Promotions start 8/01/04

--- At 1:28am Sun Aug 1, 2004 In
VOOM@yahoogroups.com, "dragonldy_mom" <dragonldy_mom@Y...> wrote:

"Subject: New Promotions start 8/01/04

Hi Group,

A quick note to let you know, the pricing structure is changing in a
fairly sweeping way. 12:00 AM 08-01-04 for all time zones.

These changes will not affect current customers, so long as you
'DO NOT CHANGE YOUR SERVICES' ahem. I didn't mean to yell, but this
is a very important point."

dragonldy_mom -
I know that you have no say in the matter, but why are we told of
this the day of the change? Shouldn't we get advance notice so we
can decide if we want to change before the deadline? AN EMAIL OR A
POST TO THIS LIST BEFORE THE CHANGE TAKES EFFECT WOULD BE BASIC
CUSTOMER SERVICE AND GOOD BUSINESS. ahem. I didn't mean to yell,
either, but this is just common sense.

I was thinking of changing my pluspack, but now I am stuck with what
I have.







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[nostrodumb_ass]

[VOOM] Re: New Promotions start 8/01/04

--- At 1:28am Sun Aug 1, 2004 In
VOOM@yahoogroups.com, "dragonldy_mom" <dragonldy_mom@Y...> wrote:

"Subject: New Promotions start 8/01/04

Hi Group,

A quick note to let you know, the pricing structure is changing in a
fairly sweeping way. 12:00 AM 08-01-04 for all time zones.

These changes will not affect current customers, so long as you
'DO NOT CHANGE YOUR SERVICES' ahem. I didn't mean to yell, but this
is a very important point."

dragonldy_mom -
I know that you have no say in the matter, but why are we told of
this the day of the change? Shouldn't we get advance notice so we
can decide if we want to change before the deadline? AN EMAIL OR A
POST TO THIS LIST BEFORE THE CHANGE TAKES EFFECT WOULD BE BASIC
CUSTOMER SERVICE AND GOOD BUSINESS. ahem. I didn't mean to yell,
either, but this is just common sense.

I was thinking of changing my pluspack, but now I am stuck with what
I have.







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[dragonldy_mom]

[VOOM] (Dragonldy_mom)Re: New Promotions start 8/01/04

I'll look into that for you Ken. I'm not sure on the dropping of
programing.

--- In VOOM@yahoogroups.com, "kfried001" <kfried@c...> wrote:
> I was given the playboy channel for free for two months for some
> major install issues at my house. I don't plan on continuing these
> after the free period, am I going to have a problem if/when I
cancel
> the playboy channel?
>
> Thanks,
> Ken
>
> --- In VOOM@yahoogroups.com, "dragonldy_mom" <dragonldy_mom@Y...>
> wrote:
> > Let me double ck on this for you. I know you can add a pak at the
> new
> > price without raising the basic, I'm not sure about dropping one.
> >
> >
> > --- In VOOM@yahoogroups.com, riffjim4069
<riffjim4069.1abc6w@n...>
> > wrote:
> > >
> > > DragonLady,
> > >
> > > I ordered the STARZ/Encore Plus Pack a few days ago since I
> wanted
> > to
> > > try it for a month. The CSR verified that my cost for the
basic
> > VOOM
> > > package would remain $39.99 should I decide to cancel the plus
> pack
> > > later in the year; I asked her to note this in my account and
> got
> > the
> > > CSRs name and number for my records.
> > >
> > > I am going to have a problem with this should I ever decide to
> > cancel
> > > my plus pack? Until now (other than an ongoing OTA issue) I
> have
> > had
> > > few problems with the service and none with billing.
> > >
> > > Thanks,
> > > Riff...<EOT>
> > >
> > >
> > > --
> > > riffjim4069



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[dragonldy_mom]

[VOOM] (Dragonldy_mom)Re: New Promotions start 8/01/04

I'll look into that for you Ken. I'm not sure on the dropping of
programing.

--- In VOOM@yahoogroups.com, "kfried001" <kfried@c...> wrote:
> I was given the playboy channel for free for two months for some
> major install issues at my house. I don't plan on continuing these
> after the free period, am I going to have a problem if/when I
cancel
> the playboy channel?
>
> Thanks,
> Ken
>
> --- In VOOM@yahoogroups.com, "dragonldy_mom" <dragonldy_mom@Y...>
> wrote:
> > Let me double ck on this for you. I know you can add a pak at the
> new
> > price without raising the basic, I'm not sure about dropping one.
> >
> >
> > --- In VOOM@yahoogroups.com, riffjim4069
<riffjim4069.1abc6w@n...>
> > wrote:
> > >
> > > DragonLady,
> > >
> > > I ordered the STARZ/Encore Plus Pack a few days ago since I
> wanted
> > to
> > > try it for a month. The CSR verified that my cost for the
basic
> > VOOM
> > > package would remain $39.99 should I decide to cancel the plus
> pack
> > > later in the year; I asked her to note this in my account and
> got
> > the
> > > CSRs name and number for my records.
> > >
> > > I am going to have a problem with this should I ever decide to
> > cancel
> > > my plus pack? Until now (other than an ongoing OTA issue) I
> have
> > had
> > > few problems with the service and none with billing.
> > >
> > > Thanks,
> > > Riff...<EOT>
> > >
> > >
> > > --
> > > riffjim4069



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[Jim St.Cyr]

[VOOM] Re: New Promotions start 8/01/04

I've had Voom for about 2 months and since I kept my cable for the
channels that Voom doesn't offer, I'm fairly satified at the price
of the Voom package at $39.95. If I had to pay just $10.00 more, I
would have opted out and waited for HD Cable (Which I heard just
came available this week). I think I'm going to wait it out
cautiously and see what Voom has to offer in the next few months. I
noticed that they added channel 522 USA recently.


--- In VOOM@yahoogroups.com, "scottbusy" <sgbusy@o...> wrote:
> I have never been a complainer about price increases. I have the
> regular Cablevision and they raise their prices a few bucks every
> year, and I pay it without question. However, for a young
fledgling
> company like this to be raising their prices $ 10 already is quite
> outrageous.
>
> I think it is a stupid mistake and will cost them more business
than
> it is worth. I think they will lose more subscribers both current
> and potential by this increase. They need to suck it up, and keep
> the prices reasonable while they are in the growth stage. A bad
> move like raising the prices so much, so soon makes me really
wonder
> about the longevity of VOOM. It is a bad, bad business decision
on
> their part. Like I said, one more increase and I am out. This
> price structure better stay for the next few years.
>
> Scott
>
>
>
> --- In VOOM@yahoogroups.com, "kfried001" <kfried@c...> wrote:
> > I hope they are concentrating on lowering prices to attract subs
> and
> > not drive them away. Until they have all the necessary channels
> i.e.
> > RSN, Discovery Channels, all Nick Channels, adding 5star max and
> > Outermx, National Geo, History Interntation, Sci-Fi and Tech TV
it
> > would be hard to justify a price change.
> >
> > Ken
> >
> > --- In VOOM@yahoogroups.com, "Scottbusy" <sgbusy@o...> wrote:
> > > VOOM better be very careful with their pricing on minimum
> > packages.
> > > I am currently using VOOM as an add on service to my regular
> > cable.
> > > Up until now the rates have been pretty reasonable. If they
> raise
> > > prices much more it will be bye, bye VOOM and hello to just
> cable
> > > again. I love the additional HD channels, but I can live with
> > just
> > > my cable HD channels if they continue to raise rates out of
> sight.
> > >
> > > Scott
> > >
> > >
> > > --- In VOOM@yahoogroups.com, "dragonldy_mom"
> <dragonldy_mom@Y...>
> > > wrote:
> > > > Hi Group,
> > > >
> > > > A quick note to let you know, the pricing structure is
> changing
> > in
> > > a
> > > > fairly sweeping way. 12:00 AM 08-01-04 for all time zones.
> > > >
> > > > These changes will not affect current customers, so long as
> you
> > > > 'DO NOT CHANGE YOUR SERVICES' ahem. I didn't mean to yell,
but
> > > this
> > > > is a very important point.
> > > >
> > > > The pricing and packages you have now are good through 12-31-
> 04.
> > > > **Should services be changed**, we will have *absolutely no
> way*
> > > to
> > > > get you back on what you had.
> > > >
> > > > Charter Customers please understand this means if you change
> > your
> > > > plus pak, you will be subject to the new pricing. In the
past
> > > we've
> > > > been able to fix most errors with the free plus pak...this
> will
> > no
> > > > longer be the case.
> > > >
> > > > So long as you leave things, just as they are...you will be
> > fine.
> > > > You will be able to add plus paks at the new price, without
> > > affecting
> > > > the basic VOOM price...and that's about the extent of the
> > changes
> > > > which will not affect your current pricing.
> > > >
> > > > I didn't bring the new pricing home with me, so I won't
share
> > that
> > > > now. Would rather be quiet than quote something wrong.



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[klmnoah]

From reading this thread I don't get how some one claims that they have a $200 month cable bill. I had Voom for 10 days back in April and currently have Brighthouse and my total bill including Road Runner is $142.00 a month. That is with the HD receiver, and a DVR receiver. and 4 premium movie channels with VOD. Total HD Channels is 15 and ESPN HD is due to be available when football season starts. And is is strongly suggested by the CSR that the HD DVR should be available in October.

 

[klmnoah]

Of course going by a CSR is not very reliable at times for soon to be released products/channels.