I ordered my 622 on Feb 2nd, received an install date of March 5th (yesterday).
After reading all the horror stories, I made sure to call Dish two weeks after to make sure they had everything in the order, dp44 switch, d1000, hd platinum etc.
Two weeks prior to the install checked again, everything is there they tell me.
Called again two days prior to install date, everything is there they tell again.
Sunday, installer shows up early and say's I'm here to swap out your receiver and I say you are here to swap out my receiver, install d1000 dish so I can get 129 for HD.
Hmmm, he says, not in my work order. I called Dish and said for a whole month, I've been calling and you've been telling me everything is in the workorder and now the installer is here and he does not have the required hardware for the install.
Sorry sir, they tell me, it was a mixup and we have to reschedule your install until April 20th. I told them, this is a bunch of crap. Why should I have to suffer the consequences for your CSR's stupidity. She got the supervisor on the line and said sorry sir, there is nothing we can do.
I told the supervisor, here is what you are going to do. One, tell the installer to move my dish pointed currently at 148 to 129. You will activate my 622, you will give me credit for a month since you won't be able to install the d1000 and dp44 switch until the 20th of April. She says, okay sir, we will do that for you, I made sure to get her name and employee #. She tells me okay you have been activated for the HD GOLD package. I told her what part of HD Platinum did you not understand? She says, oh you wanted HD PLATINUM, there will be a charge for changing the programming. I say, you are crazy if I am going to pay you for your CSR's not having the right information.
So anyway, after the swap out and the dish pointed to 129, I am now enjoying the VIP622.
Knock on wood, as I am not experiencing the problems that are mentioned in the forum with the 622.
I am having some check switch issues with the 625 but I will tech support on it later.
Point of my post. Just because they tell you everything is honky dory doesn't mean that it is.
After reading all the horror stories, I made sure to call Dish two weeks after to make sure they had everything in the order, dp44 switch, d1000, hd platinum etc.
Two weeks prior to the install checked again, everything is there they tell me.
Called again two days prior to install date, everything is there they tell again.
Sunday, installer shows up early and say's I'm here to swap out your receiver and I say you are here to swap out my receiver, install d1000 dish so I can get 129 for HD.
Hmmm, he says, not in my work order. I called Dish and said for a whole month, I've been calling and you've been telling me everything is in the workorder and now the installer is here and he does not have the required hardware for the install.
Sorry sir, they tell me, it was a mixup and we have to reschedule your install until April 20th. I told them, this is a bunch of crap. Why should I have to suffer the consequences for your CSR's stupidity. She got the supervisor on the line and said sorry sir, there is nothing we can do.
I told the supervisor, here is what you are going to do. One, tell the installer to move my dish pointed currently at 148 to 129. You will activate my 622, you will give me credit for a month since you won't be able to install the d1000 and dp44 switch until the 20th of April. She says, okay sir, we will do that for you, I made sure to get her name and employee #. She tells me okay you have been activated for the HD GOLD package. I told her what part of HD Platinum did you not understand? She says, oh you wanted HD PLATINUM, there will be a charge for changing the programming. I say, you are crazy if I am going to pay you for your CSR's not having the right information.
So anyway, after the swap out and the dish pointed to 129, I am now enjoying the VIP622.
Knock on wood, as I am not experiencing the problems that are mentioned in the forum with the 622.
I am having some check switch issues with the 625 but I will tech support on it later.
Point of my post. Just because they tell you everything is honky dory doesn't mean that it is.