Just wanted to share this horror story with you guys and see if anyone has ever had this happen to them. I called customer retention last night and asked about upgrading my R-15 for an HR-20( I had previously emailed Directv and gotten a 1-800 number and pin to call). I was told I could get the DVR for 199.00 and that they would split it into three payments with the firsy payment being the 99.00 instant rebate and also get 6 months of HD access for free. I told the rep. that I would have to talk to my wife and get approval first but I would call back later that night. He said that was okay and that he would note everything in my account which he then read back to me. Later that night I call back and tell the rep. that I want to go ahead and take advantage of the offer and he says no problem and that he saw everything in the notes on my account. He then read the deal back to me and said let me put you on hold and I will activate this offer for you and get your installation setup. Ten minutes go by and he comes back on the line and says that he is sorry but they can not offer me that deal and that it is only for special customers. I have never been late or missed a payment on my directv service, have maintained directv premier, and have two R-15's on my account but I guess that does not make me special enough. Needless to say my wife was pretty upset. She felt that Directv was basically telling us to go stuff ourselves and that we were not good enough for them. Now she has me checking on cable. Any advice or help from anyone would be appreciated.
