Our 4K Joey has been going to a dark screen (no picture, no sound) but still shows a banner at the top when trying to change channels, etc. No rebooting the Joey helps. The Hopper MUST be rebooted.
I have been detailing DVR functionality issues with my Wally in another thread. I keep hoping that the new software versions will fix it, since nothing else has worked. The new software cannot possibly be any worse than what I already have. (Now just watch, Dish will screw up something else, and prove me wrong. However, my sister already has the newest version on her Wally, and it is working just fine.)
All the more reason to make sure you get the newer update pronto... to make sure that you do not have to keep dealing with the issues caused by the previous one.
That is not necessarily the case. Remember, the 4K Joey was originally released before the Hopper 3 even came out, so customers with Hopper w/Sling could access 4K content. The 4K Joeys also work with Hopper Duo. So, there goes the "higher rollers" theory, since grandfathered Hopper w/Sling customers (with a lower DVR fee) and new Hopper Duo customers can use 4K Joeys, and still pay less per month than Hopper 3 customers.
Actually, it turns out that my Wally did get the new U814 version this morning. No change.
That's why I used the word "known", as in known fix or known new feature. Too many posts here from subs getting burned when they force an update that didn't address their issue, and in some cases may have made it worse.
It is not exactly as if we still get updates about exactly what each new software version addresses. If someone is having an unusual issue (such as mine) then the only way to know whether the new software fixes it is to actually download the new version, and see for yourself.
Actually, it turns out that my Wally did get the new U814 version this morning. No change.
I had to jinx it! Now I am getting OTA Signal Lost messages, in spite of the signal meter showing a Strong signal:
Try rescanning your channels .I had to jinx it! Now I am getting OTA Signal Lost messages, in spite of the signal meter showing a Strong signal:
View attachment 145333
Changing channels does not fix the problem, and resetting the Wally does not fix it, either.
How long after you first activated the leased H3 on your account did you add the owned one? I am assuming that Dish is just pushing the software out to the receivers in the order in which they were activated. My old Wally always used to get the new software updates almost right away. However, ever since getting my replacement Wally earlier last month, I am not getting the new software until well after my sister gets it on her Wally. She activated her account at the beginning of the year. So, I assume that my relatively more recent activation pushed me down lower on the priority list.
