Two Hopper 3 Install is Scheduled

[charlesrshell]

1-866-213-5814 gone so what number do have to call now to get some to allow to to get 2nd h3?

Here is one for the Executive office 866-406-0125. If they say no, can you try to find out why and post please?

 

[pattykay]

I'll take a box of periods for $10.

I need $10. Where would you like me to send the periods?

 

[tsunami2311]

Here is one for the Executive office 866-406-0125. If they say no, can you try to find out why and post please?

i will give try if i current process fails

I called
1-866-974-0781 after how know how many tries

Talk to Molly id=jnb
She told me I can't get the 2nd h3 threw them dish I have to buy it else where, she then told me I can active the 2nd h3 on the account, or wait till they send tech out to swap out current switch for the DPH42 so only 1 dish is needed and have them active.

Molly id= jnb gave me this number 866-262-1240 (dish outdoors) to buy the h3 they told me they dont sell them and i have buy it on Amazon. seem about 259$ on amazon atm.

Before i buy another h3 on amazon i gonna make sure what molly told was right and 2nd one can be activated and all i need to to have dish tech come out with DPH42 switch and install it.

Was told IF manage all this my bill will go up by 8$ from the current 143$ i paying cause I would get back 7$ from one 4k joey but pay 8$ more to make up difference for the 2nd 15 dvr fee


err I just talk another person same number and they said EVEN if i bought 2nd h3 I cant active on same account.

i got go out of town for few days or week so i guess I will try that number when i get back. this getting to be infuriating. I think when my 2 year contract end gonna drop them after 20 years if the refuse to add 2nd one to account even if i buy it. I will go to fios or optimum there I would be pay 170$ for tv internet phone with about same channels and about same amount tuners as opposed to pay 170$ for tv only.

 

[charlesrshell]

i will give try if i current process fails

I called
1-866-974-0781 after how know how many tries

Talk to Molly id=jnb
She told me I can't get the 2nd h3 threw them dish I have to buy it else where, she then told me I can active the 2nd h3 on the account, or wait till they send tech out to swap out current switch for the DPH42 so only 1 dish is needed and have them active.

Molly id= jnb gave me this number 866-262-1240 (dish outdoors) to buy the h3 they told me they dont sell them and i have buy it on Amazon. seem about 259$ on amazon atm.

Before i buy another h3 on amazon i gonna make sure what molly told was right and 2nd one can be activated and all i need to to have dish tech come out with DPH42 switch and install it.

Was told IF manage all this my bill will go up by 8$ from the current 143$ i paying cause I would get back 7$ from one 4k joey but pay 8$ more to make up difference for the 2nd 15 dvr fee


err I just talk another person same number and they said EVEN if i bought 2nd h3 I cant active on same account.

i got out of town days or week so i guess I will try that number when i get back. this getting to be infatuating. I think when my 2 year contract end gonna drop them after 20 years and go to fios or optimum there I would be pay 170$ for tv internet phone with about same channels and same amount tuners as opposed to pay 170$ for tv only. and even if that $170 went up i would still pay less then 290$ month combined cause i already pay 119$ just for internet and phone.

Well, looks like you are getting somewhere. Hope it all works out for you. Wonder who is DISH Outdoors! DISH use to sell the Hopper 3s. I bought one from the DISH installer when he came to my house. Thanks for posting your info.

 

[pattykay]

Well, looks like you are getting somewhere. Hope it all works out for you. Wonder who is DISH Outdoors! DISH use to sell the Hopper 3s. I bought one from the DISH installer when he came to my house. Thanks for posting your info.

DISH Outdoors sells equipment for RV's. Portable DISH Antennas | MyDISH | DISH Customer Support
In most cases, Dish doesn't officially support H3 installs in RV's, which may explain this part of the post:

Molly id= jnb gave me this number 866-262-1240 (dish outdoors) to buy the h3 they told me they dont sell them and i have buy it on Amazon. seem about 259$ on amazon atm.

 

[charlesrshell]

DISH Outdoors sells equipment for RV's. Portable DISH Antennas | MyDISH | DISH Customer Support
In most cases, Dish doesn't officially support H3 installs in RV's, which may explain this part of the post:

Thanks

 

[Hall]

She told me I can't get the 2nd h3 threw them dish I have to buy it else where, she then told me I can active the 2nd h3 on the account

That's a good sign. Do you have a way to contact her directly later, in order to get it activated ?

 

[HipKat]

I just posted the question on the current policy for having 2 Hopper 3's on the tech portal. I'll post back when I get a reply

 

[odbrv]

For a company that is losing customers you would think they would have policies to accommodate whatever a customer wanted that is feasible to keep the customer. We know a 2nd H3 is feasible on one account. Posts here have confirmed that. The customers monthly cost also increases. So you get a happy customer and more profit. Seems like a good business model. It might be a good business practice to let us know why they refuse to allow the 2nd H3.

 

[HipKat]

Another tech replied that he just recently installed one. The customer had to buy it for $350.00

 

[littlecloud319]

Another tech replied that he just recently installed one. The customer had to buy it for $350.00

I’m sure they would allow buying from dish depot or solid signal. There both certified dish retailers.

 

[Hall]

For a company that is losing customers

...yet making the same or more profit, they don't need to give in to everything that customers want.

 

[HipKat]

Got the confirmation from Frank Wolf himself who is pretty high up there at Corporate in Denver.

That is bogus.
You can have 2 Hopper 3s on the account. You've got to escalate to get to the correct CSC team that knows how to handle it.

 

[comfortably_numb]

Got the confirmation from Frank Wolf himself who is pretty high up there at Corporate in Denver.

The Wolf?!

 

[DWS44]

The Wolf?!

You sending the Wolf?!? That's all you had to say!

 

[HipKat]

The Wolf?!

View attachment 128949

Yes sir

 

[Scott Greczkowski]

I am told there are only a small number of people who can approve a 2 Hopper install. And for a majority the answer has been a no.

 

[Hall]

You've got to escalate to get to the correct CSC team that knows how to handle it.

To anyone who tries, well.... good luck ! Odds are that anyone who tries to get (2) activated will hit roadblock after roadblock in their attempts to find this mysterious "CSC team". They may never get past the front-line reps who won't budge past "2 Hoppers aren't allowed".

 

[charlesrshell]

To anyone who tries, well.... good luck ! Odds are that anyone who tries to get (2) activated will hit roadblock after roadblock in their attempts to find this mysterious "CSC team". They may never get past the front-line reps who won't budge past "2 Hoppers aren't allowed".

If it was me I would pursue and pursue till I got the right folks and get what I want. I think you have better luck if you call during the day Monday thru Friday. You would think all the CSRs would be geared up to help folks wanting two Hopper 3s. It just sounds like good business to me for DISH to bring in more monies and satisfy the customer. There must be some kind of reason. Maybe a shortage of Hopper 3s or DPH42 switches.

 

[tsunami2311]

If it was me I would pursue and pursue till I got the right folks and get what I want. I think you have better luck if you call during the day Monday thru Friday. You would think all the CSRs would be geared up to help folks wanting two Hopper 3s. It just sounds like good business to me for DISH to bring in more monies and satisfy the customer. There must be some kind of reason. Maybe a shortage of Hopper 3s or DPH42 switches.

one of the people i talked to said there is a shortage of them.

That's a good sign. Do you have a way to contact her directly later, in order to get it activated ?

No i dont i only had there name and id

Got the confirmation from Frank Wolf himself who is pretty high up there at Corporate in Denver.

what number to mystries csc team?