Are you kidding? Charlie feeds off of lawsuits like that energy creature on Star Trek that fed off of anger. They make him stronger.
Turbo HD gold customers get hosed!!
- Thread starter Borgie
- Start date
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I am so pissed. The reason I switched from D* to E* was because of the TurboHD packages, and I was told that any new HD channels added would be part of the TurboHD packages. Couple that with Charlie claim that the large price increases to TurboHD would be worth it, and you have a lot of deceit being propogated by Dish Network! If this keeps up, I see TurboHD customers leaving them in droves!!!
My waste of an hour
[FONT=Arial, Helvetica, sans-serif]Just another clueless CSR, although at least I now know BET should show up.
I have TurboHD Silver
Please wait while we find a representative to assist you. In order to ensure we are providing you with the highest level of customer satisfaction, this conversation will be recorded.
You have been connected to (24DrDcb) Ken R. SES.
(24DrDcb) Ken R. SES: Thank you for being a valued DISH Network customer, I will be happy to assist you today. Please give me 2-3 minutes to access your account and review the information you have already provided.
(24DrDcb) Ken R. SES: I’m very sorry to hear that you are having an issue. I’d be happy to resolve that for you.
(24DrDcb) Ken R. SES: For account security purposes, can I please verify the full name and address with zip code that is on the account?
Todd Fisher: T*******************
(24DrDcb) Ken R. SES: thank you for that information.
(24DrDcb) Ken R. SES: Can you confirm your email address as well so we can be assured of having an alternate means of contacting you?
Todd Fisher: f*****************************
(24DrDcb) Ken R. SES: thank you.
(24DrDcb) Ken R. SES: I am checking the TURBO SILVER package for you. Fox News should be appearing in HD.
(24DrDcb) Ken R. SES: Fox news is not part of the Turbo Silver programming package. I apologize for the inconvenience.
Todd Fisher: What about the other viacom channels? MTV, Vh1, BET, ect.
(24DrDcb) Ken R. SES: I am checking those for you as we chat.
(24DrDcb) Ken R. SES: MTV HD does not appear to be included in the TURBO package at this time as well.
(24DrDcb) Ken R. SES: BET HD, channel 124 is part of the Turbo Silver package.
(24DrDcb) Ken R. SES: Spike HD channel 168 should be available in the Turbo Silver package.
(24DrDcb) Ken R. SES: VH1 HD is not part of the Turbo Silver package at this time.
(24DrDcb) Ken R. SES: I apologize for your inconvenience.
Todd Fisher: hum, I do not see BET on my channel guide as available, it is in red
(24DrDcb) Ken R. SES: One moment and let me double check that again for you.
(24DrDcb) Ken R. SES: Channel 124 is BET, it is appearing in red in your program guide?
Todd Fisher: Actually 124 HD doesn't appear, just the 9510 channel and it is red
(24DrDcb) Ken R. SES: I have just sent a signal to renew the authorization to your subscription. Wait for a couple of minutes and see if channel 124 begins appearing or if it changes color in the program guide.
Todd Fisher: Is there an e-mail address I can write to complain about the HD channel additions, I am paying 7 dollars more a month for 4 channels(with bet) and bronze folks are only paying 5 for the same number of channels. That doesn't seem right.
Todd Fisher: I appreciate all your helpful information
(24DrDcb) Ken R. SES: You can email feedback@customermail.dishnetwork.com with any questions.
Todd Fisher: I appreciate that
(24DrDcb) Ken R. SES: You are welcome.
(24DrDcb) Ken R. SES: Does the program guide still show channel 124 in red?
Todd Fisher: 124 is green but no hd logo, 9510 is still red with the hd logo
(24DrDcb) Ken R. SES: BET HD should be on channel 9511.
Todd Fisher: I entered that channel number into my remote and nothing happened, BET HD shows up on 9510
(24DrDcb) Ken R. SES: All right, Please perform a front panel reset. That is done by opening the panel on the right front and holding the power button for 10 seconds and releasing it.
Todd Fisher: it is resetting
(24DrDcb) Ken R. SES: After that, let's see what is appearing. We may need to force the receiver to download a new copy of the program guide information.
Todd Fisher: should channels in the Classic Silver 200, that have an HD equivellent appear on my TurboHD Silver approved channel list?
Todd Fisher: It is now acquiring satellite signal
(24DrDcb) Ken R. SES: All right.
Todd Fisher: It is back on
(24DrDcb) Ken R. SES: All right, check the program guide for BET and see if it is still in red.
Todd Fisher: BET 124 is green, No HD 124
Todd Fisher: 9510 BET HD is in red
(24DrDcb) Ken R. SES: All right, enter 9999 and then the right arrow button until you get ATTN 330.
Todd Fisher: I tried that and it took me to channel 9901
(24DrDcb) Ken R. SES: All right, exit the program guide and press Menu, 6, 1, 1
Todd Fisher: done
(24DrDcb) Ken R. SES: On the point dish screen, highlight Check Switch and press select.
Todd Fisher: test?
(24DrDcb) Ken R. SES: Yes,
Todd Fisher: alright it is currently performing a check switch test
(24DrDcb) Ken R. SES: All right, when it finishes it will return to the installation summary screen. Once there. press "View Live TV" on the right side of the remote control. You will begin Attn 015 again and then Attn 330.
Todd Fisher: I see attn 015
(24DrDcb) Ken R. SES: All right.
(24DrDcb) Ken R. SES: After 5 of 5 it should go to Attn 330.
Todd Fisher: it is now attn 330
(24DrDcb) Ken R. SES: All right, that will take up to 5 minutes.
Todd Fisher: it is done, BET HD 9510 is RED and BET 124 is Green
(24DrDcb) Ken R. SES: Thank you, I will need to confer with the Technical operations department, one moment please.
(24DrDcb) Ken R. SES: Once again I apologize for this. These channels were only released overnight. There may still be some problems with the authorization of the programming.
Todd Fisher: I understand
(24DrDcb) Ken R. SES: I am submitting a technical problem report to our technical operations team to check this out.
(24DrDcb) Ken R. SES: Yes sir. If the problem is with programming itself we should have that resolved within the next couple of hours.
Todd Fisher: I appreciate that, you've been very helpful
Todd Fisher: should channels in the Classic Silver 200, that have an HD equivellent appear on my TurboHD Silver approved channel list?
Todd Fisher: I just want to attempt to figure out what I might get in the future
(24DrDcb) Ken R. SES: In most cases it should, however there are some channels like the ones that I mentioned earlier that at this time are not in the Turbo HD packages but are in the corresponding Bronze, Silver, and Gold with HD programming.
Todd Fisher: Is there a specific reason for this
Todd Fisher: that doesn't seem logical
(24DrDcb) Ken R. SES: I agree. for example, Fox news is available in the Classic Silver 200 with Silver HD package but not available in the Turbo Silver HD package.
Todd Fisher: exactly
(24DrDcb) Ken R. SES: That again is an opportunity for you to contact us via the feedback@customermail.dishnetwork.com email address and indicate the programming difference and to ask why it is that way.
Todd Fisher: I see, well I appreciate all the help you've given today
(24DrDcb) Ken R. SES: You are very welcome.
(24DrDcb) Ken R. SES: Hopefully the BET channel will be available later. If it is not please chat or call again.
Todd Fisher: Will do
(24DrDcb) Ken R. SES: Have I answered everything to your satisfaction?
Todd Fisher: yes[/FONT]
[FONT=Arial, Helvetica, sans-serif]Just another clueless CSR, although at least I now know BET should show up.
I have TurboHD Silver
Please wait while we find a representative to assist you. In order to ensure we are providing you with the highest level of customer satisfaction, this conversation will be recorded.
You have been connected to (24DrDcb) Ken R. SES.
(24DrDcb) Ken R. SES: Thank you for being a valued DISH Network customer, I will be happy to assist you today. Please give me 2-3 minutes to access your account and review the information you have already provided.
(24DrDcb) Ken R. SES: I’m very sorry to hear that you are having an issue. I’d be happy to resolve that for you.
(24DrDcb) Ken R. SES: For account security purposes, can I please verify the full name and address with zip code that is on the account?
Todd Fisher: T*******************
(24DrDcb) Ken R. SES: thank you for that information.
(24DrDcb) Ken R. SES: Can you confirm your email address as well so we can be assured of having an alternate means of contacting you?
Todd Fisher: f*****************************
(24DrDcb) Ken R. SES: thank you.
(24DrDcb) Ken R. SES: I am checking the TURBO SILVER package for you. Fox News should be appearing in HD.
(24DrDcb) Ken R. SES: Fox news is not part of the Turbo Silver programming package. I apologize for the inconvenience.
Todd Fisher: What about the other viacom channels? MTV, Vh1, BET, ect.
(24DrDcb) Ken R. SES: I am checking those for you as we chat.
(24DrDcb) Ken R. SES: MTV HD does not appear to be included in the TURBO package at this time as well.
(24DrDcb) Ken R. SES: BET HD, channel 124 is part of the Turbo Silver package.
(24DrDcb) Ken R. SES: Spike HD channel 168 should be available in the Turbo Silver package.
(24DrDcb) Ken R. SES: VH1 HD is not part of the Turbo Silver package at this time.
(24DrDcb) Ken R. SES: I apologize for your inconvenience.
Todd Fisher: hum, I do not see BET on my channel guide as available, it is in red
(24DrDcb) Ken R. SES: One moment and let me double check that again for you.
(24DrDcb) Ken R. SES: Channel 124 is BET, it is appearing in red in your program guide?
Todd Fisher: Actually 124 HD doesn't appear, just the 9510 channel and it is red
(24DrDcb) Ken R. SES: I have just sent a signal to renew the authorization to your subscription. Wait for a couple of minutes and see if channel 124 begins appearing or if it changes color in the program guide.
Todd Fisher: Is there an e-mail address I can write to complain about the HD channel additions, I am paying 7 dollars more a month for 4 channels(with bet) and bronze folks are only paying 5 for the same number of channels. That doesn't seem right.
Todd Fisher: I appreciate all your helpful information
(24DrDcb) Ken R. SES: You can email feedback@customermail.dishnetwork.com with any questions.
Todd Fisher: I appreciate that
(24DrDcb) Ken R. SES: You are welcome.
(24DrDcb) Ken R. SES: Does the program guide still show channel 124 in red?
Todd Fisher: 124 is green but no hd logo, 9510 is still red with the hd logo
(24DrDcb) Ken R. SES: BET HD should be on channel 9511.
Todd Fisher: I entered that channel number into my remote and nothing happened, BET HD shows up on 9510
(24DrDcb) Ken R. SES: All right, Please perform a front panel reset. That is done by opening the panel on the right front and holding the power button for 10 seconds and releasing it.
Todd Fisher: it is resetting
(24DrDcb) Ken R. SES: After that, let's see what is appearing. We may need to force the receiver to download a new copy of the program guide information.
Todd Fisher: should channels in the Classic Silver 200, that have an HD equivellent appear on my TurboHD Silver approved channel list?
Todd Fisher: It is now acquiring satellite signal
(24DrDcb) Ken R. SES: All right.
Todd Fisher: It is back on
(24DrDcb) Ken R. SES: All right, check the program guide for BET and see if it is still in red.
Todd Fisher: BET 124 is green, No HD 124
Todd Fisher: 9510 BET HD is in red
(24DrDcb) Ken R. SES: All right, enter 9999 and then the right arrow button until you get ATTN 330.
Todd Fisher: I tried that and it took me to channel 9901
(24DrDcb) Ken R. SES: All right, exit the program guide and press Menu, 6, 1, 1
Todd Fisher: done
(24DrDcb) Ken R. SES: On the point dish screen, highlight Check Switch and press select.
Todd Fisher: test?
(24DrDcb) Ken R. SES: Yes,
Todd Fisher: alright it is currently performing a check switch test
(24DrDcb) Ken R. SES: All right, when it finishes it will return to the installation summary screen. Once there. press "View Live TV" on the right side of the remote control. You will begin Attn 015 again and then Attn 330.
Todd Fisher: I see attn 015
(24DrDcb) Ken R. SES: All right.
(24DrDcb) Ken R. SES: After 5 of 5 it should go to Attn 330.
Todd Fisher: it is now attn 330
(24DrDcb) Ken R. SES: All right, that will take up to 5 minutes.
Todd Fisher: it is done, BET HD 9510 is RED and BET 124 is Green
(24DrDcb) Ken R. SES: Thank you, I will need to confer with the Technical operations department, one moment please.
(24DrDcb) Ken R. SES: Once again I apologize for this. These channels were only released overnight. There may still be some problems with the authorization of the programming.
Todd Fisher: I understand
(24DrDcb) Ken R. SES: I am submitting a technical problem report to our technical operations team to check this out.
(24DrDcb) Ken R. SES: Yes sir. If the problem is with programming itself we should have that resolved within the next couple of hours.
Todd Fisher: I appreciate that, you've been very helpful
Todd Fisher: should channels in the Classic Silver 200, that have an HD equivellent appear on my TurboHD Silver approved channel list?
Todd Fisher: I just want to attempt to figure out what I might get in the future
(24DrDcb) Ken R. SES: In most cases it should, however there are some channels like the ones that I mentioned earlier that at this time are not in the Turbo HD packages but are in the corresponding Bronze, Silver, and Gold with HD programming.
Todd Fisher: Is there a specific reason for this
Todd Fisher: that doesn't seem logical
(24DrDcb) Ken R. SES: I agree. for example, Fox news is available in the Classic Silver 200 with Silver HD package but not available in the Turbo Silver HD package.
Todd Fisher: exactly
(24DrDcb) Ken R. SES: That again is an opportunity for you to contact us via the feedback@customermail.dishnetwork.com email address and indicate the programming difference and to ask why it is that way.
Todd Fisher: I see, well I appreciate all the help you've given today
(24DrDcb) Ken R. SES: You are very welcome.
(24DrDcb) Ken R. SES: Hopefully the BET channel will be available later. If it is not please chat or call again.
Todd Fisher: Will do
(24DrDcb) Ken R. SES: Have I answered everything to your satisfaction?
Todd Fisher: yes[/FONT]
That seems like a far better experience than I get when I use the online chat.
i spoke to an american in the loyalty department this afternoon and she was not very informative .she told me that the 3 channels that did not get added to the turbo packages because of contract stipulations(which i find is crazy). why wouldn't Viacom want there channels to be seen by everyone.i am just guessing that the three that didn't get added to the turbo packs are the 3 most popular and E* was just afraid that if they went to the turbo packs that A LOT of subs would drop there classic packages. I am now weighing my options as to what to do,she was throwing the kitchen sink of offers at me once i told her i was seriusly thinking of leaving. but i just need to wait it out a little and really look into my options.
I know the package is no longer offered, but I just can't seem to find anywhere where E* said that it was no longer supported. I think (and of course I may be wrong) that it is just an assumption that ABSOLUTE is no longer supported ie., having more channels added. It sounds like something a CSR said. I was assured when I signed up for ABSOLUTE that I would receive all hd added, excluding premiums. Of course that was a CSR that I got that information from as well. What I don't understand on here is why people get so mad at ABSOLUTE subs. Is it just "sour grapes?" If someone gets a better deal than me because I missed an opportunity, I do not fault them for that. I would simply say, "That is a great deal and I wish I had gotten that when I had the chance." For turbo, I would be mad too if my rate was hiked and I was not given new channels. To get mad at ABSOLUTE subs seems unwarranted. It would seem to me that the Absolute package was a deal offered for a short time and when that was over it became TurboHD Gold w/platinum. To me, turbo gold and ABSOLUTE should remain the same. Just my opinion. . . . .
Lol! lol! lol!!!! Any lawyer who filed a lawsuit over this would most likely be met by hefty sanctions from the court.
Read your service agreement.
i for one am not mad at any absolute sub for what E* does. I just don't see how they can get away with charging a turbohd gold sub 49.99 and an absolute sub 29.99.gold gets rsn's and absolute gets platinum.the difference to me is huge.i had a csr tell me i an still get absolute,when he tried he had to come back and tell me that we no longer offer this package(are they really that clueless)and then tried to switch me to turbo gold ,which i allready have.i had to just hang up on him.
Ok, glad E* tells me! (not)
As a turbo Silver guy, did I get any new channels? And what the hell is PLANET GREEN?
As a turbo Silver guy, did I get any new channels? And what the hell is PLANET GREEN?
Anyone consider maybe Viacom said "no MTV or vh1 or nick if u don't also give the hd only person mtv2 and tv land and another channels we own but only do in sd"?
It may not be Dish's fault if viacom demanded that.... Which is what I bet happened with fox news also.
It may not be Dish's fault if viacom demanded that.... Which is what I bet happened with fox news also.
This was also brought up on the other site. Apparently Viacom can stipulate in their contract that certain SD Channels must be included in the bundle.
Yes, but everything you got, Bronze also got; ie, Comedy Central, CMT, and Spike. These seemingly randomly chosen channels could have been yours for less money...
As for Planet Green, it is the Channel of approximately three shows that run ad nauseum. First comes 18 episodes of Emeril Green, then six episodes of Rennovation, and then 4 episodes of Greenovate. Watch it for about 3 hours and you have basically seen everything there is to see on the channel. Seriously though, check out the prime time schedule; it is just constantly Emeril Green...
I just glance at this week's cable tv ratings to help put this in perspective, and here are the rankings of the Viacoms (overall ranking in parentheses) for total daily average viewers:
- Nick (1)
- Spike (13)
- Comedy Central (22)
- VH1 (28)
- MTV (30)
- BET (33)
- CMT (47)
LOL! Thanks
Yeah I see now, 9485, 9506, 9457, and 9493 needed to be added to my customized guide.
At least that is better than NOTHING I guess. All I wanted was FOXNEWS. I'll eat the early term fee if need be. This is insane.
1) This TurboHD fiasco
2) Never getting my $50 credit for recmmending a new customer
3) This news with my Slingboxes not being supported on the iPhone
Three strikes and you're our Chuckie?
Anyone know roughly was DTV would charge me for one HD DVR, one HD box, locals, and a comp package? I am paying $57 right now for Turbo Silver. I was paying my cable company double.
Yeah I see now, 9485, 9506, 9457, and 9493 needed to be added to my customized guide.
At least that is better than NOTHING I guess. All I wanted was FOXNEWS. I'll eat the early term fee if need be. This is insane.
1) This TurboHD fiasco
2) Never getting my $50 credit for recmmending a new customer
3) This news with my Slingboxes not being supported on the iPhone
Three strikes and you're our Chuckie?
Anyone know roughly was DTV would charge me for one HD DVR, one HD box, locals, and a comp package? I am paying $57 right now for Turbo Silver. I was paying my cable company double.
Why would Dish Network even offers the TurboHD packages if they don't mirror their Classic counterparts:
TurboHD Bronze = Classic Bronze - SD
TurboHD Silver = Classic Silver - SD
TurboHD Gold = Classic Gold - SD
Likewise, as others have pointed out...it was mentioned, said, aserted, suggested, and alluded to by Dish Nework that the Absolute pak channel lineup was being "frozen" and that customers would need to subscribe to the TurboHD pak in order to receive all future HD additions.
Like Gary mentioned, a Class Action lawsuit means nothing to EchoStar since they live, eat, and breath in the courtroom. The only thing they understand is members terminating their account. However, perhaps a little negative press can go a long way toward correcting this problem. Personally, I think Dish Network subscribers need a National Day of Protest to let Mr. Ergen know how upset y'all are with the TurboHD package and politics...and SatelliteGuys is the place to meet, organize and launch an offense:
- Protest Thread
- Protest Letter
- Email campaign (ceo@echostar.com)
- Chat campaign (dishnetwork.com)
- Phone in campaign (888-884-2741)
- Media Relations (Multichannel News, EngadgetHD, TVPredictions.com, Satellite Business News, etc.)
To be honest, much of the ground work has already laid...just need someone to organize the effort and take it to the next level. Just my 2 cents!
TurboHD Bronze = Classic Bronze - SD
TurboHD Silver = Classic Silver - SD
TurboHD Gold = Classic Gold - SD
Likewise, as others have pointed out...it was mentioned, said, aserted, suggested, and alluded to by Dish Nework that the Absolute pak channel lineup was being "frozen" and that customers would need to subscribe to the TurboHD pak in order to receive all future HD additions.
Like Gary mentioned, a Class Action lawsuit means nothing to EchoStar since they live, eat, and breath in the courtroom. The only thing they understand is members terminating their account. However, perhaps a little negative press can go a long way toward correcting this problem. Personally, I think Dish Network subscribers need a National Day of Protest to let Mr. Ergen know how upset y'all are with the TurboHD package and politics...and SatelliteGuys is the place to meet, organize and launch an offense:
- Protest Thread
- Protest Letter
- Email campaign (ceo@echostar.com)
- Chat campaign (dishnetwork.com)
- Phone in campaign (888-884-2741)
- Media Relations (Multichannel News, EngadgetHD, TVPredictions.com, Satellite Business News, etc.)
To be honest, much of the ground work has already laid...just need someone to organize the effort and take it to the next level. Just my 2 cents!
