My chat: (Phyllis is the name on the account)
Jane (ID=2TS): Hi, my name is Jane (ID=2TS). How may I help you?
phyllis: I want to order the free OTA antenna
Jane (ID=2TS): Hi, Phyllis!
Jane (ID=2TS): I will be more than happy to assist you today.
phyllis: since my locals are blacked out by tribune.
Jane (ID=2TS): Can I verify your shipping address please?
phyllis: *********
Jane (ID=2TS):
Thank you!
phyllis: Does this come with the OTA USB Adapter ?
phyllis: so I can use my DVR?
Jane (ID=2TS): We can send you one small antenna accessory per household that allows you to continue watching your local channels.
phyllis: Does it plug into my hopper3?
Jane (ID=2TS): If you'd like, we can ship this to you in 1 business day at no cost to you, and after a short, simple installation you will have your local channels back.
Jane (ID=2TS): Yes.
phyllis: That would be great.
Jane (ID=2TS): You will get an email for the detailed instructions.
phyllis: ok
Jane (ID=2TS): Thank you!
Jane (ID=2TS): What is your email address?
phyllis: *********@me.com
phyllis: Is the thing your shipping this:
https://my.dish.com/customercare/widgets/getProductDetails.do ?
Jane (ID=2TS): Thank you!
Jane (ID=2TS): Unfortunately, I have no access to the link you sent.
phyllis: I'm confused are you sending an antenna or a OTA USB Adapter (sold in dish store for $30)
phyllis: or both
Jane (ID=2TS): You will receive a confirmation email that provides you with instructions on how to install the antenna.
In the event that your locals are restored to DISH programming before the antenna ships, we will cancel the shipment of your antenna.
Jane (ID=2TS): We will send you an antenna.
phyllis: Does the antenna allow me to use my dvr?
phyllis: (with it)
Jane (ID=2TS): Yes.
phyllis: Thank you. I'll let you get back to that long line.
Jane (ID=2TS): You are welcome!
phyllis: Try and have a nice night.
Jane (ID=2TS): Thank you for your patience!
Jane (ID=2TS):
Thank you!
Jane (ID=2TS): Thank you for using DISH Chat and giving me the opportunity to assist you with your inquiry. Have a great rest of your day!