This is Fulphil: you won't beleive this Holsted....

[fulphil]

comes out to repair that install and put the two round dishes, he doesn't have them he was the original installer and refused to get out of his van and leaves telling me he's going to have to find some and he'll have to charge me for this.....I said what the hell are you talking about.....he leaves and calls Holsted and says there is no problem with the install here....I need you help guys, I am on hold for Holsted supervisor. This is BS

 

[dragon002]

UN-FREAKIN-BELIEVABLE!!!!!!!!!!!!!!!!!!!!

he is leaving because he has no clue as how to fix the problem.

tell halstead you are calling direct tv if the problem is not fixed today.

im PM ing you the direct to boise # to ISS (Installation Sales & Support) they speak softly and carry a big stick!!! (charge back $$)

be nice with them, they WILL help you.

please do not give this # out

......bob

 

[fulphil]

thanks bob

 

[dragon002]

phil, did you get the pm??

 

[VIPERS-PIT]

I should not be as suprised by this as I am, but it is amazing that this company can be in bussiness(Holsted).

 

[dragon002]

eric,

i heard they were bad, but this whole deal is sooooooo bad!!!

 

[stevo/65]

looks like to me that quality jumped ship along time ago with that company. Its all about getting it activated and closed. If the cust has a problem with service then they should cancell service , they do not care. they will still get paid (in thier eyes).

 

[stevo/65]

Maybe its time to get a MSP contractor involved.

 

[dragon002]

looks like to me that quality jumped ship along time ago with that company. Its all about getting it activated and closed. If the cust has a problem with service then they should cancell service , they do not care. they will still get paid (in thier eyes).

steve,

wait till ISS hears that they charged him $200.00+ for this nightmare. i hope they get backcharged the entire amount.

 

[VIPERS-PIT]

I feel for this guy so much. If he is close enough I would go over and help him out because it is clear that contractor has no clue what they are doing.

There is nothing more to say than "I am sorry"

 

[fulphil]

thanks alot eric,,,i live in windsor ct

 

[jpn]

comes out to repair that install and put the two round dishes, he doesn't have them he was the original installer and refused to get out of his van and leaves telling me he's going to have to find some and he'll have to charge me for this.....I said what the hell are you talking about.....he leaves and calls Holsted and says there is no problem with the install here....I need you help guys, I am on hold for Holsted supervisor. This is BS

Don't deal with the contractor anymore.
Call DirecTV immediately. Remain calm at all times, and explain your scenario. Give dates for service calls, and the installer reactions.

Before you call, try to have some idea what they need to do to "make it right by you". On the call, keep that to yourself and see if they offer to do it on their own. IF they offer something else and you are not satisfied, firmly -- but calmly -- explain "I'm not satisfied with that. If you want to make it right, then ..."

What you want to "make it right" ought to be something like fixing your setup by a certain date. In my case they wanted to push me out a month; I told them their problems aren't mine, if they want to fix it, get somebody there the next day. They did.

I hate to say it this way, but it's almost a poker game. You don't want to tip your hand too soon, b/c they might offer you some financial kickbacks as well as fixing your install. In my case I got 3 months' Showtime, plus $5/month off my TotalChoice Plus for the next 3 months. Where money is concerned you have to let the CSR offer it, you can't ask for it.

 

[VIPERS-PIT]

I would ask the CSR right away where they are located. Try your best to get PA or Iowa! any of the southern state CSRs do not seam to have as good of trainning.

I am soory but you are a bit out of my aera. Try a post titled "Help needed in the windsor ct area"

Best of luck