The answer to all your questions is 'no'...... unless said company says 'yes' and will cancel after the person tries to get them to do so. If the company says 'no' because its in the contract then that, as they say, is that. But once the company says 'yes' it is obligated to follow through.
As for the legitimacy of this man's claim, if you were in his position and thought maybe Dish would help you by waiving the cost, wouldnt you try to get them to? Besides, there is a whole universe of difference between a company writing off a DVR and a house loan.
As for the legitimacy of this man's claim, if you were in his position and thought maybe Dish would help you by waiving the cost, wouldnt you try to get them to? Besides, there is a whole universe of difference between a company writing off a DVR and a house loan.