That may be, but then it seems that Dish needs to have better oversight of its resellers.
I assume that Rick works at the call center I ended up getting transferred to when I tried calling dishstore over the weekend.
Think he's angry?
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That may be, but then it seems that Dish needs to have better oversight of its resellers.
I assume that Rick works at the call center I ended up getting transferred to when I tried calling dishstore over the weekend.
It's silly to think that insurance is the cure-all to everything. Yep, one should definitely have insurance. 'tis the way things run these days.
At the same time, I don't think it's unfair to expect large corporations to occasionally help their customers regardless of what's written on the 20 pages of fine print in the contract.
To put this in perspective, let me give some actual figures. My homeowners insurance costs me about $800 a year. That is without earthquake insurance. If I add that, it is an additional $1600 and I have to pay the first $25,000 of earthquake damage. I can buy a whole bunch of Dish receivers with that kind of money.
Point 1. Should you have insurance, yes.
Point 2. Should DISH relate and give him some sort of break, yes.
Point 3. Should you all give him the business for an unfortunate and unavoidable tragedy, NO!
pfan
Point 2. Should DISH relate and give him some sort of break, yes.
Point 3. Should you all give him the business for an unfortunate and unavoidable tragedy, NO!
pfan
I hate to sound like a total jerk on the topic of insurance and what happened with this guy...that being said. Boo Hoo! If you live in such a high risk area and it's not affordable to buy insurance, then move! Either that, or don't whine when you took a chance that the inevitable wouldn't happen, then the rest of the paying customers pick up the bill that you should have been prepared to pay. I'm sorry that natural disasters happen, but if you live in an area where your house can be totally destroyed by a hurricane and you don't have insurance, then you're an idiot and irresponsible...and the fact of the matter is, it's the responsible people who end up footing the bill.
I live in the Dallas area, and when I was looking into renting an apartment, all of the property managers of the buildings that I was considering required that I purchase renter's insurance. Maybe that is particular to this part of the state; I don't know.
Turns out, when my water heater leaked through and caused thousands in damage to the Banana Republic store beneath me, that insurance probably came in handy to the property owners.
Anyhow, I think that this guy should make a bigger stink (use that CEO email address or something) and he will get his problem solved. In the end, the company's initial stance was correct, but giving this guy his money back will also be correct. Hopefully, he learned his lesson about insurance.
Turns out, when my water heater leaked through and caused thousands in damage to the Banana Republic store beneath me, that insurance probably came in handy to the property owners.
Anyhow, I think that this guy should make a bigger stink (use that CEO email address or something) and he will get his problem solved. In the end, the company's initial stance was correct, but giving this guy his money back will also be correct. Hopefully, he learned his lesson about insurance.
Hmm....that's interesting. I would think that any damage caused by the leaky water heater would have to be paid by the property owners' insurance, not your renter's insurance. My understanding is that the renter's insurance would only cover your stuff (if the heater blew up and soaked everything in *your* apartment), or if someone was injured in your apartment.
That said, to go back to the original topic, there really is no excuse for not having renter's insurance if you have anything of value (and that includes Dish boxes). I know that in my case, the discount that I received on my auto for getting my renter's from them paid for the renter's insurance except for about $0.25 per month. If your budget is THAT tight, you probably shouldn't have Dish in the first place...
I hope that he can get something worked out with Dish that works for both of them. I don't, however, think that Dish was at fault. If he had leased a car, would he expect that Ford would just "let it go" if the car was totalled in the hurricane, but he didn't have insurance on it? I really don't think so. Expensive life lesson, but it could have been worse than a Dish box or two...
This generally falls into "I deserve everything for free" mentality that haunts this whole industry. If you hit your leased car with a lawnmower you would expect to pay to get it fixed, but dish customers want a new pole put in and a new dish installed and peaked for free. If a tree falls on your leased car and you have no insurance, you would expect to pay to fix the damage, but customers want everything fixed for free. If you lease a vehicle that is out of warranty, and it needs repairs, you don't expect Ford to dispatch a technician to your house and fix it for free, but for some reason when a satellite system goes down out of warranty, a dish customer expects a technician to be sent to their home to fix it for free. I have no clue how this all started, but it's the reason satellite pay TV is no longer significantly cheaper than cable like it was years ago. We all end up having to pay for other peoples stupidity in higher monthly bills, as dish has to recover the costs of giving everything away for free somewhere.
Hmm....that's interesting. I would think that any damage caused by the leaky water heater would have to be paid by the property owners' insurance, not your renter's insurance. My understanding is that the renter's insurance would only cover your stuff (if the heater blew up and soaked everything in *your* apartment), or if someone was injured in your apartment.
That said, to go back to the original topic, there really is no excuse for not having renter's insurance if you have anything of value (and that includes Dish boxes). I know that in my case, the discount that I received on my auto for getting my renter's from them paid for the renter's insurance except for about $0.25 per month. If your budget is THAT tight, you probably shouldn't have Dish in the first place...
I hope that he can get something worked out with Dish that works for both of them. I don't, however, think that Dish was at fault. If he had leased a car, would he expect that Ford would just "let it go" if the car was totalled in the hurricane, but he didn't have insurance on it? I really don't think so. Expensive life lesson, but it could have been worse than a Dish box or two...
Yeah, you are right that the property manager's insurance paid up to the Banana Republic, and they even recouped me for the enormous water/electric bill. However, my renter's insurance covered the damage that led to the leak below along with a new carpet.
And your point about a tight budget is right on the mark; my renter's insurance is $12 per month for $10k coverage. If you can't afford that, yet you have a sweet HD DVR setup, you might want to reconsider your budgeting priorities.
In that guy's case, he lost a lot more than his DVR; surely a great deal of his property was damaged. The thing about insurance is that there is usually a deductible; mine happens to be $250. So, if just my DVR got damaged in a hurricane, it might not be worth it; however, if my TV, furniture, clothes and cat were all lost, insurance is probably the smart way to go.
What many of you do not realize, is the massive shift of risk that's occurred over the past thirty years, from business, the wealthy, and government, to the individual. This has made life much more tenuous for most of us, many of whom are one illness away from homelessness.
I am not explaining it in detail, but it is a fact.
What many of you have forgotten is, used to be, if the equipment is leased Dish would be responsible no matter what happened, barring intentional damage by the lessor. But for some reason several of you holler and advocate positions which are against your own best interests! This would be amusing, if this whole sad change hadn't become reality, thanks in part to your own wrong-headed and foolish efforts.
You will say, "He agreed to this. He agreed to this." Well, service contracts these days are not bilaterally negotiated agreements! They are very one-sided contracts pushed on us by force, by one of the only two choices we have for service. I feel far less bound by such a contract, I can tell you.
I am not explaining it in detail, but it is a fact.
What many of you have forgotten is, used to be, if the equipment is leased Dish would be responsible no matter what happened, barring intentional damage by the lessor. But for some reason several of you holler and advocate positions which are against your own best interests! This would be amusing, if this whole sad change hadn't become reality, thanks in part to your own wrong-headed and foolish efforts.
You will say, "He agreed to this. He agreed to this." Well, service contracts these days are not bilaterally negotiated agreements! They are very one-sided contracts pushed on us by force, by one of the only two choices we have for service. I feel far less bound by such a contract, I can tell you.
What I find interesting is that the people who are pointing out that the OP is legally responsible for the fees are remaining calm and polite and simply pointing out the facts that it's smart to have insurance. Yet the ones who support the OP (Quantum more so then others) are the ones calling names, and wishing ill will on others. Seems to me that when people have no logical leg to stand on they will try anything to get themselves heard.
You can have insurance as the people in states like Mississippi , Alabama, Lousiana , and even Georgia , and had Hurricane Katrina hit them and have the insurance companies dispute it because they couldn't decide if the damage was caused by flooding from the winds or flood surge caused by the storm. If they didn't have federal flood insurance they were screwed. I agree that everyone should have insurance . I have both home and federal flood insurance and I live in a mobile home . One that has withstood 3 hurricanes and a tropical storm. I pay over $736.00 a year just for fed flood insurance ,because I live in a 100 year flood plain ,but well behind the seawall flood gates in Pt.Arthur.
I still would feel sympathy for ANYONE who was in a national disaster like IKE or a tornado or a flood or a fire etc . You say move from an area that is prone from hurricanes. HELLO most of the atlantic states on the east coast and ALL of the gulf coast is prone to hurricanes. DO we all move inland to the mid west states to avoid them? What about your oil and gas that you want to run your cars? You do know that we on the gulf coast states like Texas and Louisana are the ones that refine the oil that most of the country depends on . IN fact there is not one place in this country that is not prone to some kind of disaster at any given time. Earthquake faultlines run through out the midwest and even under New York area . They are not active all the time but they could suffer from an earthquake at any given time. The results from an earthquake that struck the midwest or the east coast could make Katrina look like a minor storm in comparsion.
Your way of looking down on someone that has suffered from one of these disasters is inexcusable. I hope that you are never on the receiving end of one of these disasters. Because you will find that your insurance company will spend weeks ,maybe months avoiding you, in order to get around paying your claim. You will find that the government will not be there to help you and when they do take your claim , they will still deny you because you had insurance or made to much income.
But I won't waste any more of MY time trying to make you see the error of your ways. But I will say this last thing. You could be our SCROOGE of the year with your attitudes towards those less fourtunate than your self. I wouldn't be surprised if you were visited by three ghosts on Christmas Eve. BAH HUMBUG!
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Don't disagree in the slightest.
Hmm...that's interesting. I find it hard to imagine that any company would take that kind of risk at any point, unless they were guaranteed a monopoly and a set profit. Oh, wait, that sounds just like Ma Bell. Personally, as an owner of stock in various companies, I would prefer if they were more careful about the care of their assets that I own (a very small piece of albeit).
Well, you can feel however you want. Doesn't really change the facts of the situation, though, and you can choose to respond to your own feelings at your own peril, as is your freedom of choice. With regards to only two choices, though, you neglected two others. You could either put up an antenna and watch whatever you get OTA, or else you could go without. No one ever promised that just because you live outside of an urban area that you are entitled to receive 250+ channels. D* and E* saw an opportunity to make money for their shareholders by offering that service, and you have the choice to pay what they ask or not. If enough people decide they don't want to pay, then the company will either lower its prices or go out of business. That is their choice...
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Quite to the contrary, I have yet to find a situation where approaching it with a positive and polite (yet still firm) position was not the best way to go. People who are rude, and impolite only get what they want either because someone is contractually required to provide it, or because they are willing to pay top dollar for it. I can't even count the number of things I do for free for customers because they approach me with a positive and polite attitude, but If I were greeted face to face by someone with the attitude you present here, You would get what your contract says you get, and nothing more.
All Points Bulletin:
All persons should be on the lookout for a shady dish provider going from house to house holding citizens at gunpoint until they sign an unfair agreement. The provider gets all the money and the innocent citizens receive nothing in return. Description of suspects as follows:
Anyone who makes money.
Persons should be considered armed and dangerous. Use extreme caution when encountering these individuals as you may be forced into service.
I find it interesting that you think that, as I see no such evidence.
I haven't actually seen anyone say that DishNetwork should always provide free replacements in situations of an act of god.
Rather, I see most everyone agree that insurance is a necessary thing these days, but some also see that companies tend not to bother going out of their way at all anymore to give a crap about the customer.
I have sold Insurance and most policy have a clause that excludes damaged due to moher nature.
If you want to be covered from damages due to an occurance from mother nature than be prepared to spend alot of money.
If you want to be covered from damages due to an occurance from mother nature than be prepared to spend alot of money.
Since you see no evidence of such let me provide you a few examples. I must apologize for my blanket statement however as MikeD does seem to be keeping it polite while still showing sympathy for the OP. Thanks MikeD.
After someone posted that the OP should have gotten insurance:
Nothing worse in this world than being called a lawyer.
And my favorite person, Quantum, who brings no additional knowledge to this thread, just wishing bad things things would happen to people and name calling.
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