Kristen from the executive office just called me back and she's going to track down "Cliff".
I asked her if it was common sense for an installer to bring a pole if the work order states that the dish may need to be relocated, she said she agreed with that.
bcshields, the problem is I don't know who to call, all I have is Kristens number and the standard CSR 1800 number.
Shadow, you've probably seen that this is the 3rd time i've been screwed on an install, you can catch the original thread and the 2nd threads here:
http://www.satelliteguys.us/showthread.php?t=18815
And here:
http://www.satelliteguys.us/showthread.php?t=25819