They told me everything was free!!

[carlosnindy]

Dude...........can you say.............you've been rescheduled? Sorry and buh bye!!! Please take your pdf up the wall with you, cause you're doing it! Man, glad 90% of my workload is the other guys!!!!

And then you complain about someone thinking badly of an installer with an attitude like that.

From reading the PDF, it appears that a professional standard install would include wall fishing for all interior room receivers if required for any new install that requires it.

 

[585960]

LOL, now we get to the truth of this..... a lazy installer who will provide the customer with a poor customer experience due to his "Dude.....can you say...you've been rescheduled? Sorry and buh bye!!!" attitude. Do your job. If you don't like it or don't think you're being paid enough then get another job. But don't half ass it.

you are so wrong, sir! But in this case, I will have to say, its not safe, and we'll send another less experinced tech, to do it. Enjoy Mr. I CEO and some........I won't be bullied into doing it, sorry..........

 

[carlosnindy]

LOL, now we get to the truth of this..... a lazy installer who will provide the customer with a poor customer experience due to his "Dude.....can you say...you've been rescheduled? Sorry and buh bye!!!" attitude. Do your job. If you don't like it or don't think you're being paid enough then get another job. But don't half ass it.

I think you hit the nail on the head. This guy is just looking to make as quick and easy a buck as he can without regard to the quality of his work or the service he gives the customer regardless of what he is being paid to do.

 

[iceondsom]

Yep, and his last post further proves that point.

 

[585960]

yup, you guys are right. I am getting fat and lazy doing this!!! But in the mean time, sorrrrrrrrry! Let the new guy do it. :: And your pdf from 2002, doesn't overide the web page of today. 11-30-07. See ya!

 

[carlosnindy]

yup, you guys are right. I am getting fat and lazy doing this!!! But in the mean time, sorrrrrrrrry! Let the new guy do it. ::

Actually, it would be let the guy that cares about his work and is willing to do what he is contracted to do do the job. Dont ask the guy that is only willing to do it if he can throw a substandard job together and move on to the next victim.

 

[iceondsom]

yup, you guys are right. I am getting fat and lazy doing this!!! But in the mean time, sorrrrrrrrry! Let the new guy do it. :: And your pdf from 2002, doesn't overide the web page of today. 11-30-07. See ya!

That is still the current document. Check the Retailer Care Site. Now run along since you've been exposed for the lazy hack that you are. You give E* a bad name in the minds of customers who have the misfortune of you coming out to their home.

 

[585960]

Uhhhh, trust me, you'd like my work. But its ok, I'll get over it. You'll get over it. Don't trust me, whatever. I know as much about this stuff as anyone should. I also like to make a living, not get rich off one person, get it? So, enjoy your tv!!:tux: Mr iceo, you're a funny guy! And why are you 2 dudes hassleing me? I don't hassle YOU guys when I order my Big Mac Meal Combo?

 

[iceondsom]

Clearly you don't know as much as you should. You claim that you didn't even know what is included in a Standard Professional Installation. Nor do you know what it means to take responsibility or pride in your work by doing a thorough, professional installation that results in a happy cusotmer. Your "I don't get paid enough for that" attitude is piss poor.

 

[duckydan]

As a customer, and someone who I'm sure the installers here don't want to hear from based on my past but at my mothers where a wall fish was necessary I refused to sign the contract which meant that after the installer had done everything else and was nearly done he had to go back on the roof and take the dish equipment back and as a result wasted about an hour and a half of his time for the install not counting the uninstall all because he didn't want to take ten to fifteen minutes to do what was needed. In the end is it better to do something that takes no time to do to please the customer or is it better to have worked 3 hours without pay?

 

[Zero327]

CSRs CANNOT require a retailer to go beyond the standard installation unless the customer has paid for additional service and/or custom work. Go by your work orders. No call center reps, not even those of the Executive Aggrivation Team (acronym intended) can force a retailer, subcontractor or otherwise to do something beyond a contractual obligation.

You CAN charge the customer in such instances, and if they refuse to pay you CAN collect on it just like every other bill. They'll of course call and complain to the CSRs, but that doesn't really have any authority behind it. I've heard of instances where CSRs have gotten a hold of subcontractor's phone numbers, called up and told them "You WILL do this. Go back out!" That's not something they can enforce, and CSRs shouldn't even have your contact information to begin with.

IF there's a time you need to worry about being told to do something by E*, it's most likely a call from your ASM, a manager of Retail Services, or someone with the ability to make your life hell if you don't do your part ( <--- Yeah huh... That's right ). CSRs do not qualify as something a retailer should be concerned about (beyond their inability to create a work order correctly.) If a CSR tells the customer something is free that isn't (and only if, you don't want to get caught in a case otherwise) charge the customer and tell the CSR if they want to make it free to credit the customer's account the cost. The customer will come out even, you'll get a check, and the CSR fulfilled their promise of "free" to the customer. Or, the CSR will get chewed out for saying something is free that's not, and the customer will pay when the CSR tells the customer they f'd up. Either works.

 

[ddgtomahawk]

I am currently employed at dish I am a Techinical Service Representative Level III--(TSRIII) ( in fact im on a call now) i used to be a installer and its from both sides tech and call center the loves gone!--- when a tech calls in i enjoy being helpful i was one i know what its like! But man today alone i counted each tech 5 out of 7 were complete *$$hole i mean chill out i even tell them hey i have been there done it
you have to undestand both sides All day we have to clean up techs messes so alot of reps hate when techs call because techs are the guys who cause the most irate customers besides CSR at least thats how the reps see it, reps believe all techs are sorry because of that but at the same token the only messes we have to clean up are the ones techs did sorry on so techincally the only tech reps hear about are the bad ones because the customer calls with an issue for all the techs doing there job we never hear from those customers because its working- so reps think all techs are bad because they only here from the bad ones--- now techs whats with the attitude i never was mad when i called you have to remember call centers go through so many employees there is always new people and CSR (customer service) is the one lacking tech knowledge( like wall fishing info=- they have the highest turn over rate which means alot of newbies ) i mean my god i get transfers from them were they told the customer i can turn tv1 into tv2 yeah right try walking an 80 year old person to flip a diplexer or explaining a back feed install - there are good agents just like installers but we never talk to each other the good ones that is nest time you call in ask for advanced tech support rather then just the frontlines you will get some respect and see some serious tech knowledge and be helped fast------

to be honest i way the hell prefer installing man taking calls is hell it really is which is why im going back in 6 months! sorry about the typing im still taking calls

 

[Zero327]

Good to know that customer is getting his full attention, ain't it?

 

[ddgtomahawk]

just kidding right -well he is installing dvd system so he keeps putting the phone down to move cables the typing is whats not getting my attention

 

[ddgtomahawk]

i personal have heard reps call retailers but its just a bluff sometimes they scare easy and will go back out and do the work i do not condone it i have seen terminations regarding it also

 

[585960]

well now you've done it. I asked for a Big Mac, and daddy sent a whopper! Peace man!!!!

 

[carlosnindy]

well now you've done it. I asked for a Big Mac, and daddy sent a whopper! Peace man!!!!

You need to stick with the Big Mac seeing as how you have been on here all day instead of out doing half assed installs that dont require any effort. The Whopper is too expensive for you.

 

[585960]

You need to stick with the Big Mac seeing as how you have been on here all day instead of out doing half assed installs that dont require any effort. The Whopper is too expensive for you.

uhhh, yeah.....half assed. You got it. Yeah..........now, get them french fries poppin Carlo!!!:::

 

[DirectDishNet]

585960, Dude, c-mon You know I rescpct you as a fellow installer and I agree that doing extra work that is not the norm can be aggravating at times, But how many times do you acually have to do attic work or wall fish's?. Look, I am a sub contractor and I know how it is but if it comes down to the customer cancelling or just do the wall fish, I choose the wall fish. I rather get paid for the job since I spent my time and gas driving to the customers home. If I say, "See Ya" like you said you do Thats a big waste of time and gas. So (in my case) when the customer wants a wall fish, I will sugest another option like wall penatrations or revearse a wall plate or something, If they still want the extra work, All it takes is me thinking of the customers kids not having TV or something like that. So I rather just do it and deal with it. When I get home at night I think of the customers kids watching TV and having a good time, That makes me feel good. I don't think I could feel good thinking the kids are sad and dissapointed that they did not get TV. Or some guy wanting the Outdoor channel, Or some wife wanting to watch "Deal or No Deal"..........
585960 listen bud, What goes around comes around, Do good things for people and people will do good things for you. Sucks when I get home late at night, But there are many day's that I am home by 1pm. Be very thankfull you have a job Satellite install jobs are not in stone. It could ALL come to an end at any given moment. Your retailer could just up and quit the business. Dish could put a stop to subbing all together. The economy could slow the "new connects" An act of terrorism could shut down the new customer activity all together. Remember what happened after Sept. 11th? I do, Everything stopped or slowed down to a crawl. I had mabey 1 install and 2-3 TC's a day. Most day's I didn't even have any work. Some day's I had just 1 TC it sucked!!... So when it comes to wall fish's, attic work or any other custom labor, I advise doing it and Thanking the customer from the bottom of your heart because that customer just put food on your table.

 

[carlosnindy]

well now you've done it. I asked for a Big Mac, and daddy sent a whopper! Peace man!!!!

uhhh, yeah.....half assed. You got it. Yeah..........now, get them french fries poppin Carlo!!!:::

Sorry, you have been denied. Fresh warm fries are not part of the standard package. You get the old soft heat lamp fries. If you would like, I could have our new guy make you some half cooked ones, but I sure aint doing anything for you cause I refuse to do my job the way I am supposed to. I am here to occupy a position and maybe do something if it doesnt require any effort.